Ray-Gregory Montilus
Medford,NY
Summary
High-achieving Senior Product Manager offering 4+ years of product management and relationship management expertise. Well-versed in market trends, forecasting strategies and customer engagement techniques. Concise and decisive communicator with organizational, multitasking and project management talents.
Overview
8
8
years of professional experience
Work History
Senior Product Manager
Anthem, Inc
New York, NY
11.2018 - Current
- Provide expert business development and product development support, collaboration, leadership, and subject matter expertise to evaluate existing products and make recommendations for improved business lines
- Enhanced existing communications platform to incorporate SharePoint forms, resulting in improved document controls and faster upload times
- Developed and launched new on-boarding process that effectually decreased timeframe for onboarding new associates from one month to >2 weeks
- Assisted Product Directors with portfolio reduction resulting in improved member experience.
- Consulted with product development teams to enhance products based on customer interest data.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales in CT, NH and NY markets
- Provided training and support to sales team members.
Senior Product Specialist
Emblem Health
New York, NY
06.2016 - 11.2018
- Collaborated with stakeholders, vendors, and executive leadership to establish continuity of service and client support while overseeing administration of annual budget exceeding $2M
- Played integral role in contractual negotiations and establishment of implementation of transportation program that yielded 10% increase in membership
- Earned reputation as motivated and dependable mentor; able to direct, multitask, and effectually prioritize projects to achieve objectives; successfully coordinated annual Medicare bid submission.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Project Coordinator
Stony Brook Medicine
Stony Brook, NY
09.2013 - 05.2016
- Served as process and project coordinator, cultivating processes that improved care and quality; collaborated cross functionally to increase productivity, reduce operational expenses, and minimize 10+ day hospital visits
- Applied SharePoint applications to extract relative data and report results, forecast conditions, and evaluate medical equipment utilization
- Realized $8K+ in savings for organization via new tracking method for indigent claims handling; trained staff members on use of new EMR modules.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
Education
Master of Business Administration - Healthcare Management
Dowling College
05.2014
Bachelor of Arts - Economics / Business Management
Stony Brook University
08.2008
Skills
- Performance Evaluations
- Microsoft SharePoint
- Relationship Building
- Complex Problem Solving
- Cross-departmental Alignment
- Strategic Planning and Alignment
- Training and Onboarding
- Market Trends and Research Analysis
- Detail-Oriented
- Root Cause Analysis
- Competitor Analysis
- Product Lifecycle Management
- Verbal and Written Communication
Timeline
Senior Product Manager
Anthem, Inc
11.2018 - Current
Senior Product Specialist
Emblem Health
06.2016 - 11.2018
Project Coordinator
Stony Brook Medicine
09.2013 - 05.2016
Master of Business Administration - Healthcare Management
Dowling College
Bachelor of Arts - Economics / Business Management
Stony Brook University