Andrea Twitty
Jacksonville,FL
Summary
Adept at Oracle Fusion HCM and Financials, I spearheaded data conversion and system implementations at Fanatics, Inc, enhancing reporting accuracy and operational efficiency. My collaborative approach and problem-solving skills have consistently improved processes and user satisfaction. My tenure at Acosta Sales & Marketing underscores my ability to lead teams and drive software solutions that meet business needs.
Overview
28
28
years of professional experience
Work History
Staff Business System Analyst
Fanatics, Inc
Jacksonville, FL
03.2024 - Current
- Working on Fusion Implementation project as Data Conversion Lead
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Mapped and documented interfaces between legacy and new systems.
- Delivered elements of systems design, including data migration rules, business rules, or other detailed deliverables.
- Designed use case scenarios to demonstrate how users interact with the system or application.
- Created data flows to illustrate the flow of information between various stakeholders.
- Created, analyzed, and validated detailed functional specifications.
- Performed root cause analysis to determine underlying issues in complex problems.
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Collaborated with IT teams on the development of applications based on business requirements.
- Provided technical assistance on software development projects by providing feedback on design documents and code reviews.
Business System Analyst
Fanatics
Jacksonville, FL
06.2022 - 03.2024
- Support Oracle EBS ERP (AP, AR, GL) and Supply Chain
- Prepared and presented technical proposals for clients.
- Gathered, analyzed, and documented business requirements from stakeholders in order to create functional specifications for software development projects.
- Assisted users with system training sessions in order to familiarize them with new features or functionality.
- Troubleshot program and system malfunctions to restore normal functioning.
- Trained staff and users to work with computer systems and programs.
- Gathered, outlined, and reviewed business requirements.
- Analyzed root cause of application errors through log files in order to provide solutions quickly.
Manager, Application Support
Acosta Sales & Marketing
Jacksonville, FL
04.2021 - 06.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.
- Gathered user requirements and preferences for application changes, integrating feedback into subsequent patching schedule.
- Supported internal and external user requests for technical intervention on Oracle EBS and Fusion.
Oracle Functional Lead
Acosta Sales & Marketing
Jacksonville, FL
01.2017 - 04.2021
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features for Oracle Fusion HCM and Financials.
- Assisted security team in automation, backup and recovery protocols to preserve and safeguard data.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes Oracle Fusion Applications (HCM and Financials) and Oracle EBS.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Coordinated system installations, testing and code corrections.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
- Developed requirements for system modifications and new system installations.
- Analyzed user needs and software requirements to determine design feasibility.
- Improved and corrected existing software and system applications for Oracle Fusion and EBS.
- Performed troubleshooting of post-release software Oracle Fusion.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
- Identified opportunities for process improvements to decrease in support calls.
- Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
- Wrote user manuals and other documentation for roll-out of Fusion HCM and Oracle Fusion Accounts Receivables for user training sessions.
Business Analyst
JEA
Jacksonville, FL
10.2013 - 12.2016
- Coordination of the application of Oracle EBS 12.1.3 Patches and 12.2.4
- Oracle Upgrade Testing
- Provide support on Oracle Modules - Oracle Learning Management,
- Contracts, Purchasing, HR through troubleshooting and issue resolution on help desk tickets
- Provide support on new projects: HP Quality Center, Treasury, and AAM through helping with requirements loading into qua and BR100 management
- Perform first pass UPKs (Oracle User Productivity Kit) for Cash Management
- Create DFF (Descriptive Flex Fields) in test environment
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Received training for Oracle Learning Management Module.
- Gathered, outlined and reviewed business requirements.
- Troubleshot and resolved problems with programs and systems for Oracle EBS
- Contributed to successful field deployment of business systems improvements.
- Crafted diagrams and flowcharts outlining logical operational steps.
- Expanded systems with new features and structural components for Oracle EBS.
- Facilitated workshops with the Treasury User Leads in order to produce documented High level Treasury Process Maps
- Learned Basic SharePoint Functionality
Logistics Engineer
TNT Logistics, CEVA Logistics
Jacksonville, FL
04.1999 - 04.2005
- New Employee Orientation Facilitator for incoming engineers
- Lead on Multiple Projects
- Responsible for requirements gathering and solution formation on $6 million dollar project for a window manufacturer
- Gatekeeper of Pricing Model for New Business factoring in the impact of taxes, insurance, etc Responsible for the update of pricing model for new business-making sure all the pricing parameters were a
- Primary presenter responsible for demonstrating the solution's ability to meet the requirements of the RFP to potential customers
- Designed the solution for determining Priced LTL (Less than truckload)
Industrial Engineer
Lockheed Martin Electronics and Missiles Div
Ocala, FL
02.1997 - 04.1999
- Performed manpower planning, staffing analysis, and spreadsheet.
- Counseled operators on performance issues for operators that built wiring assemblies exceeding standard time, performed process analysis.
- Work Simplification and Process Improvements (Process Re- engineering)
- Responsible for Process and Work Flows and Analysis
- Work Measurement/Define Standard Time for Performing Work
- Performed Feasibility Studies and Cost Analysis for Employee
- Produced over $50,000 of cost saving and avoidance per year
- Directed/Assisted Floor Operators with Manufacturing Issues-making sure operators had the right tools for the job
- Responsible for Maintaining Floor Layout-ensure layout of operators, workstations and machines make for a smooth production transition to upper assembly
- Performed cost analysis and pricing for new business o Develop requirements and future processes
- Built relationships with interdisciplinary team to facilitate project objectives.
- Monitored plant performance against operating budgets and identify methods to cut expenses.
- Prepared reports detailing data analysis as well as prospective solutions, benefits and costs.
- Properly trained employees on new processes.
Education
Certificate: Database Development Specialist -
Florida State College At Jacksonville
Jacksonville, Fl05.2014
Associate of Science - Computer Information Technology
Florida State College At Jacksonville
Jacksonville, FL05.2014
Masters of Business Administration - Business Administration
Indiana Wesleyan University
Marion, INBachelor of Science - Industrial Engineering
Florida A&M University
Tallahassee, FLSkills
- Microsoft SQL Server
- Oracle SQL
- Oracle Fusion HCM and Financials (AR, AP, GL)
- Oracle EBS HR Core and Financials
- Hiring and Training
- Problem Resolution
- Employee Coaching and Motivation
- Teamwork and Collaboration
- Work Planning and Prioritization
- Employee Development
- Workforce Management
- MS Office
- Performance Evaluations
- Interpersonal Relations
- Business Analysis and Reporting
- Analytical Thinking and Problem Solving
- Requirements Gathering and Analysis
- End User Support
- Process Improvement
- New Feature Development
- Oracle Fusion Application Configurations and Personalization
- Eagerness to Learn New Technologies
Timeline
Staff Business System Analyst
Fanatics, Inc
03.2024 - Current
Business System Analyst
Fanatics
06.2022 - 03.2024
Manager, Application Support
Acosta Sales & Marketing
04.2021 - 06.2022
Oracle Functional Lead
Acosta Sales & Marketing
01.2017 - 04.2021
Business Analyst
JEA
10.2013 - 12.2016
Logistics Engineer
TNT Logistics, CEVA Logistics
04.1999 - 04.2005
Industrial Engineer
Lockheed Martin Electronics and Missiles Div
02.1997 - 04.1999
Certificate: Database Development Specialist -
Florida State College At Jacksonville
Associate of Science - Computer Information Technology
Florida State College At Jacksonville
Masters of Business Administration - Business Administration
Indiana Wesleyan University
Bachelor of Science - Industrial Engineering
Florida A&M University
Similar Profiles
DHAIRYA SHAHDHAIRYA SHAH
Operations Supervisor at Fanatics, IncOperations Supervisor at Fanatics, Inc
Chelsea NievesChelsea Nieves
Sr Product Development Analyst at Fanatics, IncSr Product Development Analyst at Fanatics, Inc
Carley DunkelCarley Dunkel
Retail Associate at FanaticsRetail Associate at Fanatics
Reginae' PayneReginae' Payne
Tutor at Independent TutorTutor at Independent Tutor
Jazmin ThompsonJazmin Thompson
Phlebotomist at UF Health JacksonvillePhlebotomist at UF Health Jacksonville