Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ray Hampton

Oak Creek,WI

Summary

Solutions-focused, team-oriented Network System Engineer with broad-based experience and hands-on skill in help desk operations, Project Management and Windows Server support strategies. VMWare Management. Forward-thinking professional offering more than 16 years of experience working in fast-paced environments. Expertise in planning, installing and maintaining large-scale systems and infrastructures. Proven leader with success in building strong teams.

Overview

16
16
years of professional experience

Work History

System Engineer

River Run Computers
12.2015 - Current
  • Client site visits where information about the network is gathered to determine needs for server and PC upgrades as well as OS and work-related software needs
  • Provide regularly scheduled support visits for network support on-site and remotely
  • Visits included: Server Checks (CPU Usage, Event Log Checks, Drive Space availability), Backup Services, Firewall Logs, and Anti-Virus Log Checks
  • Meet with presidents and CEOs to managers to discuss visits and recommendations for network improvements
  • Work with End-Users to resolve workstation and application issues
  • Operating Systems and Applications used but not limited to are: Windows Server OS, Windows XP Pro SP3, Windows 7 Pro, Enterprise, Windows 10, Exchange Server, VMware ESXi, vCenter, WSUS, Group Policy, Active Directory Domain Services, Office 365 Account Management, experience with .bat files and VBS scripts, Group Policy scripting and configuration, MS PowerShell experience with Exchange Server, intermediate experience with active directory
  • Project Management
  • Worked with client and sales representative to coordinate configuration and installation of new hardware and/or software
  • Software hardware included but not limited to: Managed Projects such as New Server builds, Exchange server migrations and deployment, Star Wind VSAN deployment
  • Firewall and Wireless installations and configuration
  • HP Aruba managed switch configurations
  • VLAN configurations
  • Installed, configured and deployed various Applications
  • Anti-Virus: Webroot, Symantec Endpoint Protection
  • Managed sites that have up to 120 users
  • Manage multiple client sites
  • Deployed application using deployment wizard or export file to share location.

Systems Engineer

Superior Support Resources
01.2015 - 12.2015
  • Under the direction of the Director of Engineering, I work with clients performing systems analysis, designing or re-engineering, and assisting in developing technical proposals
  • Performs client assessments in order to provide feedback on the client's overall network environment, identify potential risks, and assist in developing a remediation plan
  • Perform security assessments for client's internal and external networks by testing, monitoring their network, and checking for signs that the business is compliant
  • Ensuring the network is backed up regularly and periodic testing is conducted
  • De-cluttering the network by uninstalling programs not in use
  • Updating various anti-virus/anti-spam programs
  • Patching computers and software
  • Updating firewalls
  • Install, configure, and troubleshoot various network hardware and software applications
  • Including but not limited to: Exchange 2013 migrations, Office 365 Administration, Active Directory Configuration, User Rights Management, Install, configure, support, and integrate network systems
  • Ability to design, support, and troubleshoot LAN/WAN networks
  • Evaluate and troubleshoot network system performance, capacity, availability, security, interoperability, and manageability
  • Act as a technical resource and mentor to entry-level engineers to address and resolve inquiries and problems
  • Participate in cross-functional teams to ensure the continuous, ongoing improvement of processes, methods, productivity, and quality, while reducing costs
  • Ensure completion of assigned tasks, projects, or programs according to schedule
  • Attend all meetings
  • Travel to customer site as needed
  • Complete and maintain all required status reports, paperwork, records, documentation, etc
  • Maintain technical competency and remain current on new technology and trends in the industry.

System Engineer

River Run Computers
08.2007 - 12.2014
  • Client site visits where information about the network is gathered to determine needs for server and PC upgrades as well as OS and work-related software needs
  • Provide regularly scheduled support visits for network support on-site and remotely
  • Visits included: Server Checks (CPU Usage, Event Log Checks, Drive Space availability), Backup Services, Firewall Logs, and Anti-Virus Log Checks
  • Meet with presidents and CEOs to managers to discuss visits and recommendations for network improvements
  • Work with End-Users to resolve workstation and application issues
  • Operating Systems and Applications used but not limited to are: Windows Server 2003(R2)32 bit/64 bit, Windows Server 2008 (R2) (Standard, Enterprise), Citrix Presentation Server 4.5 - Citrix AppCenter, XenApp Server Role Manager, XenApp, Windows XP Pro SP3, Windows 7 Pro, Enterprise, Exchange Server 2003, 2007 and 2010
  • Project Management
  • Worked with client and sales representative to coordinate configuration and installation of new hardware and software
  • Software hardware included but not limited to: Server 2008 R2 (Standard, Enterprise), Exchange 2007, 2010 planning time and installation, Remote Desktop Server configuration and Build, VM Ware vSphere configuration and installation
  • New Server builds
  • Small Business Server (SBS): 2003,2008 and 2012
  • Active Directory configurations and migrations
  • Server 2003 to Server 2008 (SBS and R2)
  • Exchange server migrations and deployment
  • 2003 to 2007 and 2007 to 2010
  • Firewall installations and configuration
  • HP managed switch configurations - VLAN configurations
  • Installed, configured, and deployed various Applications
  • Symantec Endpoint Protection - Versions 10, 11 and 12
  • Managed sites that have up to 120 users
  • Manage multiple client sites
  • Deployed application using deployment wizard or export file to share location
  • Managed workstations using the Symantec Endpoint Protection Manager.

Education

Associates - Systems Management

Stratton College
Milwaukee, WI

Skills

  • Hardware and Software Installation
  • Interdepartmental Contact
  • Business Continuity
  • Technical Analysis
  • Customer Proposals
  • Switches and Routers
  • Network Infrastructure Administration
  • Cloud Services
  • Virtualization
  • Technical Writing
  • Disaster Recovery
  • Information Security

Timeline

System Engineer

River Run Computers
12.2015 - Current

Systems Engineer

Superior Support Resources
01.2015 - 12.2015

System Engineer

River Run Computers
08.2007 - 12.2014

Associates - Systems Management

Stratton College

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Ray Hampton