Ray Hedrix Leialoha
Federal Way,WA
Summary
Accomplished and energetic professional with a proven track record of success in customer service and the medical field. Known for exceptional communication skills and adept at building strong relationships with clients and colleagues. Thrives in fast-paced environments while delivering top-notch service and support. Passionate about making a positive impact and continuously seeking opportunities for growth and development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Kaiser Permanente
Burien, USA
06.2021 - Current
- Collection of selected data about health status of the patient
- Determines consumers purpose for visit, concerns and educational/physical needs
- Checks and records consumers vital signs
- Records pertinent data on the consumers medical record
- Recognizes urgent/emergent situations and refers them in a timely fashion to physician or nurse
- Participates with other health team members in the development of the nursing care plan
- Contributes pertinent information to the nursing plan of care and passes it on to appropriate professional provider
- Follows through and implements the nursing plan of care safely and completely according to role and team specifications
- Documents accurate information in proper format
- Communicates in an attentive and individualized manner in every encounter
Vaccine Coordinator
City of Seattle
Seattle, USA
02.2021 - 06.2021
- Provide excellent front-line face-to-face customer service.
- Engage directly with patients to look up vaccination appointments, ensure they are correctly entered in the system, or register appointments as needed.
- Accurate data entry.
- Look-up, verify and enter patient information into a computerized database.
- Engage directly with patients and medical staff.
- Follow all safety protocols, wear assigned personal protective equipment, and decontaminate workstations as required.
- Ability to stand for extended periods of time.
- Regular and reliable attendance and punctuality are essential for this position.
Medical Customer Service Representative
C3I Solutions
Henderson, USA
11.2017 - 01.2021
- Professionally handle a high volume of incoming calls
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
- Ability to utilize and navigate multiple systems simultaneously
- Resolve customer issues via one call resolution guidelines and/or escalated process
- Meet or exceed company and client performance metrics
- Responsible for call disposition and account notes as required
- Ability to accept and embrace changes within the current business environment
Inventory Manager
Rix Island Wear
Honolulu, USA
10.2013 - 09.2017
- Receive and count stock items, and record data manually or using computer.
- Managing and verifying an accurate inventory through monitoring venue wide product transfers and detailed monthly inventory verification.
- Filing and maintaining necessary paperwork including; delivery invoices and shipping/receiving logs.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Education
CNA - certified nurses aide
Leeward Community College
Pearl City, HI12.2012
High school or equivalent - general
Kailua High School
Kailua, HI06.2009
Skills
- Customer engagement
- Effective time management
- Residential care assistance
Certification
- Medical assistant, 12/01/23, 12/01/25
- Certified medical assistant
Timeline
Medical Assistant
Kaiser Permanente
06.2021 - Current
Vaccine Coordinator
City of Seattle
02.2021 - 06.2021
Medical Customer Service Representative
C3I Solutions
11.2017 - 01.2021
Inventory Manager
Rix Island Wear
10.2013 - 09.2017
High school or equivalent - general
Kailua High School
CNA - certified nurses aide
Leeward Community College