Rae'an Hagood Carmona
Jacksonville,FL
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
University of Florida, College of Medicine
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Phlebotomist
Southeast Ga Health System
08.2021 - 11.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Packaged and shipped specimens to central lab daily.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Server
Salt Life
08.2021 - 11.2023
- Customer service, handling cash, serving food
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender
South Beach Lounge
08.2021 - 05.2022
- Customer service, handling cash, opening and closing bar
Bar Manager
Jazzy's Restaurant and Lounge
07.2019 - 08.2021
- Customer service, answering phones taking orders, handling cash, preparation and food service
- Answered the telephone and represented the company in a professional and businesslike manner
- Training all new employees, opening and closing bar, food production and ordering supplies, overrides, bank runs, functionality of daily and nightly production
FOH Manager
Tony's Brick Oven Pizza
06.2013 - 08.2019
- Customer service, answering phones taking orders, handling cash, preparation and food service
- Answered the telephone and represented the company in a professional and businesslike manner
- Training all new employees, opening and closing bar, food production and ordering supplies, overrides, bank runs, functionality of daily and nightly production
- Accomplishments:
- Employee of the Month, August 2013
Certified Trainer, Bartender, Food Server, Cashier
Outback
01.2013 - 01.2019
- Customer service, trainer, answering phones taking orders, handling cash, preparation and food service
- Answered the telephone and represented the company in a professional and businesslike manner
- BAH food preparation, key holder, certified service trainer, bartender, front and back of the house knowledge of every day operations
Customer Care Specialist
McCall Pest Control
03.2018 - 08.2018
- Schedule and dispatch service for new and existing customer
- Take inbound and outbound service call in the corporate office
- First point of contact for all new customers inquiring about service and scheduling appointments
- Follow up done within 24 hours after technician has serviced home with customer to ensure expectations have been meant
- Uphold ethical and moral policy and procedure to ensure PI is always safeguarded and protected
Bartender, Food Server, Cashier, Registered Trainer, BOH
Olive Garden
09.2013 - 03.2018
- Customer service, trainer, answering phones taking orders, handling cash, preparation and food service
- Answered the telephone and represented the company in a professional and businesslike manner
- Accomplishments: Hospitality Pin, August 2014 and December 2014, 2015, 2017 Employee of the Month, September 2014 and February 2015, 1-year pin, September 2014-2017 Pin awarded for selling most glasses of wine, April 2015,2016,2017
Teacher
Charter School
08.2016 - 01.2018
- Plan units of study and lessons, write and implant learning objectives that are challenging and measurable, teach reading and writing through balanced literacy and workshop module
- Monitor IEP goals of students and prepare appropriate paper work for annual reviews, assess students at the end of every lesson with notes, observation and redirections if necessary
Education
Undergraduate Studies -
Hagerstown Community College
Hagerstown, Maryland05.2013
Phlebotomy technician -
FSCJ Nassau Campas
Yulee, Florida08.2022
Florida State College of Jacksonville -
Florida State College of Jacksonville
Jacksonville, Florida09.2019
Diploma -
Camden County High School
Kingsland, Georgia01.2012
Skills
- Telephone Answering
- 12-Line System
- Word Processing
- Typing
- 10-Key Calculator
- Filing
- Manager
- Open and Closure
- POS
- Dispatcher
- Excellent Organizational Skills
- Strong Customer Relations
- Computer Proficiency
- Data Entry
- Bar Manager
- Bartender
- Food Service Trainer
- Supply Order
- Scheduling
- WordPerfect 51
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Lab safety compliance
- HIPAA regulations
- Adaptable to change
- Phlebotomy procedures
- Staff training and development
- Infection control protocols
- Quality control management
- Venipuncture expertise
- Patient care excellence
- Data entry proficiency
- Blood draw accuracy
- Task delegation
- Menu development
- Employee scheduling
- Workplace safety
- Team motivation
- Customer engagement
- Sanitation standards
- Complaint handling
- Policy enforcement
- POS system operation
- Sales promotion
Certification
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Medical Assistant
University of Florida, College of Medicine
01.2024 - Current
Phlebotomist
Southeast Ga Health System
08.2021 - 11.2023
Server
Salt Life
08.2021 - 11.2023
Bartender
South Beach Lounge
08.2021 - 05.2022
Bar Manager
Jazzy's Restaurant and Lounge
07.2019 - 08.2021
Customer Care Specialist
McCall Pest Control
03.2018 - 08.2018
Teacher
Charter School
08.2016 - 01.2018
Bartender, Food Server, Cashier, Registered Trainer, BOH
Olive Garden
09.2013 - 03.2018
FOH Manager
Tony's Brick Oven Pizza
06.2013 - 08.2019
Certified Trainer, Bartender, Food Server, Cashier
Outback
01.2013 - 01.2019
Phlebotomy technician -
FSCJ Nassau Campas
Florida State College of Jacksonville -
Florida State College of Jacksonville
Diploma -
Camden County High School
Undergraduate Studies -
Hagerstown Community College
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