Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ray Henderson

Crystal Springs,MS

Summary

Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Dependable service technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with over 2 decades of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics. Hardworking professional skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work. Proficient service technician bringing several years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards. Skilled professional demonstrates abilities in troubleshooting and fixing problems within all vehicle systems. Adept at working quickly and accurately to repair, replace, or refurbish components. Proficient in maintaining records, updating logs and training employees.

Overview

25
25
years of professional experience

Work History

Senior Service Technician

Atmos Energy
Jackson, MS
11.1999 - Current
  • Supervised employees engaged in utility maintenance work activities.
  • Documented daily activities related to repair or installation of utilities.
  • Implemented corrective measures as necessary after inspecting defective parts or equipment.
  • Adjusted operating parameters to optimize performance of the utility systems.
  • Performed preventative maintenance on utility equipment, including pumps and motors.
  • Responded promptly to customer inquiries related to utility service issues.
  • Maintained records of all utility system operations and repairs.
  • Worked with contractors during installation of new equipment for utilities.
  • Coordinated efforts between departments involved in maintaining the utilities.
  • Assisted with emergency repairs when needed.
  • Repaired leaks in pipes, valves, fittings, and other components of the utility systems.
  • Provided technical support to customers regarding their utility services.
  • Ensured compliance with safety regulations while performing tasks associated with utilities.
  • Used hand tools, such as shovels to access lines and prepare area for work.
  • Reviewed service tickets and investigated customer complaints to identify problems.
  • Performed troubleshooting, repairs, and upgrades to meters and equipment.
  • Drove and operated utility trucks and other equipment.
  • Operated pumps, backhoes, jackhammers and other equipment to repair or install lines and systems.
  • Submitted job status reports for recordkeeping.
  • Arranged traffic cones, drums and other equipment to direct traffic and barricade work areas.
  • Reported hazardous or unreadable meters to supervisor to resolve issues.
  • Used equipment, techniques and tools for task completion.
  • Checked meters for issues and reported findings to customers and supervisors daily.
  • Assessed meters for cracks and other issues, repairing problems on spot and testing repairs for proper functionality.
  • Responded to customer questions regarding meter readings and deescalated situations with professionalism and calmness.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

Education

High School Diploma -

Crystal Springs High School
Crystal Springs, MS
05-1985

Skills

  • Leak detection
  • Safety inspection
  • Pressure testing
  • Decision-Making
  • System Troubleshooting
  • Problem-Solving
  • Safety Protocols
  • Relationship Building
  • Conflict Resolution
  • Emergency Services
  • Equipment Maintenance
  • Job Site Evaluation
  • Pipefitting
  • Continuous Improvement
  • Good mechanical aptitude
  • Preventive Maintenance
  • Team building
  • Adaptability and Flexibility
  • Interpersonal Communication
  • Organizational Skills
  • Material prepping
  • Piping specifications
  • Inventory Management
  • Problem-solving abilities
  • Mentoring and Coaching
  • Hand and power tools
  • Effective Communication
  • Reliability
  • Self Motivation
  • Power Tool Operation
  • Team Collaboration
  • Time Management
  • Task Prioritization

References

References available upon request.

Timeline

Senior Service Technician

Atmos Energy
11.1999 - Current

High School Diploma -

Crystal Springs High School
Ray Henderson