RAY LIRA
Lancaster,PA
Summary
To consistently deliver exceptional service by anticipating needs and going above and beyond expectations. I aim to be a collaborative team member, quick to learn and ready to lead by example. I am committed to fostering a positive, professional environment, demonstrating respect, and providing an outstanding experience to everyone I interact with.
Overview
14
14
years of professional experience
Work History
Key Holder
Ric's Bread
11.2021 - 02.2025
- Produced consistently high-quality baked goods for guests.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Produce Clerk
Meck's Produce
01.2019 - 10.2021
- Responsible for cash and credit transactions in the Lancaster Central Market
- Attentive to guest needs while maintaining stock and appearance of produce displays
- Timely and accurate measurements of produce
Team Member
Whole Foods
01.2016 - 01.2018
- Provided guests with an efficient and accurate check-out
- Worked in several departments, including Front End, Pantry and Kitchen
- Obtained Food Handler's License (valid until 2020)
- Maintained highest food quality at hot & salad bars
Guest Services
SusieCakes
01.2014 - 01.2016
- Assisted guests with daily orders up to creating orders for special occasions
- Baked a variety of bars and cookies, learned frosting and piping techniques
- Made espresso drinks for guests
- Responsible for opening and closing procedures
Product Consultant
JustFoodForDogs
01.2013 - 01.2014
- Consulted guests on individualized and proper diets for canines
- Placed and processed orders for local and international guests
- Trained new employees on proper guest service, product knowledge and store procedures
Key Holder
Healthy Spot
01.2011 - 01.2013
- Responsible for opening and closing procedures including cash drops/loans, cleaning and stocking product
- Exceeded sales goals by up-selling and adding on various services and products
- Worked to ensure guest satisfaction
Education
Diploma -
Gladstone High School
Covina, CA06-2009
Skills
- Teamwork
- Positive attitude
- Customer service
- Relationship building
- Microsoft applications
- IOS applications
- Cash handling accuracy
Timeline
Key Holder
Ric's Bread
11.2021 - 02.2025
Produce Clerk
Meck's Produce
01.2019 - 10.2021
Team Member
Whole Foods
01.2016 - 01.2018
Guest Services
SusieCakes
01.2014 - 01.2016
Product Consultant
JustFoodForDogs
01.2013 - 01.2014
Key Holder
Healthy Spot
01.2011 - 01.2013
Diploma -
Gladstone High School
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