Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hector Alexis Bravo

Riverdale,USA

Summary

Offering strong foundation in customer service and retail operations, eager to learn and develop in supportive environment. Brings quick learning ability and effective communication skills to support team goals and customer satisfaction. Ready to use and develop organizational skills and attention to detail in any role.

Overview

3
3
years of professional experience

Work History

Key Holder

Ulta Salon and Cosmetics
03.2025 - Current
  • Supervised daily store operations, ensuring adherence to company policies and procedures.
  • Trained new staff on sales techniques and customer service standards.
  • Managed inventory control, minimizing stock discrepancies and optimizing product placement.
  • Conducted cash handling processes, maintaining accuracy during transactions and balancing registers.
  • Enhanced customer experience by resolving issues promptly and efficiently.
  • Assisted in scheduling staff shifts, ensuring adequate coverage during peak hours.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.

Speciality Beauty Advisor – MAC Cosmetics

Ulta Beauty
01.2024 - 03.2025
  • Leveraged personal selling techniques, Brand Sales, and MAC Events to meet and exceed the $4,000-$5,000 weekly goal for MAC Cosmetics, making it one of the Top 5 Selling Cosmetic brands at the Gambrills Location
  • Applied knowledge of over 250 Individual MAC products to service a minimum of 15 ULTA clients an hour, utilizing payroll to reflect sales
  • Performed High-Quality Skin Analyses and Color-Matching/Make-up Tutorials for guests to increase their knowledge of MAC Products and their own skin
  • Curated and maintained a clientele book of over 50 guests with their individual Skin Care and Makeup Necessities, resulting in delivering exceptional Guest Service and increasing Client Turnover
  • Cultivated a learning culture by continuously educating 40 Beauty Advisors, Taskers, and 8 Stylists on Everything New, Tried and True MAC Products, trends, and services
  • Completed Brand Plannograms efficiently and in a timely manner to reflect updates to the Brand and enhance sales opportunities

Beauty Advisor

Ulta Beauty
09.2023 - 01.2024
  • Guest Servicing 150 clients minimum per shift in high-paced, high-stakes environments while also upholding ULTA Beauty’s Associate Standards and Core Values to produce and maintain at least 80% Loyalty Sign-Ups and 1% Credit Card Application-to-client-transaction results individually and for the store as a unit
  • Demonstrated a multi-faceted knowledge of Hair, Skin, Body, Nail, and Cosmetic Products and Services ULTA offers in order to deliver the Optimal Guest Experience and increase client return.
  • Developed strategies to enhance team efficiency by learning ULTA Policy and Practices with a Purpose – ultimately and consistently setting examples for my peers that help us all Win Together
  • Performed tasks such as Cleaning and refreshing Product Testers, maintaining the use of Prestige Stations by wiping them down and keeping them fully stocked, stocking products, updating Brand Plannograms to reflect the most recent changes, and attending trainings online and in-person with the purpose of keeping up with current trends and product knowledge
  • Handling cash at the register with $200 minimum at all times, applying coupons and sales manually and by scanner

Beauty Associate

TJ Maxx
05.2023 - 03.2024
  • Restocking Specific Departments of the store, ranging from products for the Home and Kitchen, Clothing, Shoes, Bags, Luggage, Outdoor Decor, Skin, Body, and Hair Products, Snacks, Candy and Drinks
  • Taking advantage os selling opportunities to market the Multi-Store Credit card to Guests
  • Organizing Clothes by Size, Hair, Skin, and Home Items by Price – maximizing Shopping efficiency for the guest

Hostess/Cashier

Busboys and Poets
05.2022 - 10.2022
  • Greeting Guests at the door, effectively seating parties of 2 or more
  • Handling the cash register and closing the tills at night as part of closing responsibilities
  • Running Orders, if needed, in a timely manner
  • Preparing tables with Silverware, condiments and other amenities in order to properly serve guests

Education

High School Diploma -

Parkdale High School
05.2024

Skills

  • Communication
  • Teamwork
  • Positive Attitude
  • Empathy
  • Leadership
  • Connection
  • MultiTasker
  • Patience
  • Understanding
  • Quick Learner
  • Attentive
  • Listening
  • Customer service management
  • Team building

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Key Holder

Ulta Salon and Cosmetics
03.2025 - Current

Speciality Beauty Advisor – MAC Cosmetics

Ulta Beauty
01.2024 - 03.2025

Beauty Advisor

Ulta Beauty
09.2023 - 01.2024

Beauty Associate

TJ Maxx
05.2023 - 03.2024

Hostess/Cashier

Busboys and Poets
05.2022 - 10.2022

High School Diploma -

Parkdale High School

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