Dedicated Team Lead with proven ability to motivate and lead a diverse team to achieve established goals. Strong communication and organizational skills combined with a results-driven approach to drive team success.
Overview
5
5
years of professional experience
Work History
Key Holder
Urban Outfitters, Inc.
04.2025 - Current
Assisted customers with product selections and inquiries in a fast-paced retail environment.
Managed cash register operations, ensuring accurate transactions and customer service.
Trained new staff on operational procedures and customer service standards promptly.
Managed key holder responsibilities such as opening and closing the store, setting alarms.
Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Verified accuracy of register tills at beginning and end of shift.
Supervised bank deposits and security procedures to support store opening and closing.
Ensured store was opened and closed in a timely manner according to company policies.
Recreation Supervisor
Margaritaville
05.2024 - 04.2025
Maintained inventory of supplies and equipment with established sign-out procedures.
Scheduled events in recreation facilities and monitored facility conditions.
Researched, planned, and organized mentally stimulating activities for individuals of all ages.
Cultivated positive relationships with youths and team members using good judgment, active listening and social perceptiveness.
Ensured safety of all participants by maintaining up-to-date knowledge on safety regulations and conducting regular facility inspections.
Planned and organized recreational activities for diverse guest groups.
Resolved guest inquiries and concerns to ensure positive experiences.
Retail Sales Associate
Urban Outfitters Inc.
04.2022 - 04.2025
Employee of the month
Assisted customers with product selection and inquiries.
Collaborated with team members to restock inventory promptly.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Team Lead
The Woodlands Ice Rink
11.2020 - 12.2024
Monitored team performance, identified areas of weaknesses and provided timely interventions to ensure targets were met
Evaluated team members' performance and provided constructive feedback to ensure continuous improvement
Seasonal
Recreational Activities
Rent-A-Princess
Ability to entertain and communicate with kids, and participate in recreational programs