Jordan Luciano
Huntersville,NC
Summary
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
7
7
years of professional experience
Work History
KEY HOLDER
Adidas
06.2025 - Current
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
SALES ASSOCIATE
Adidas Factory Outlet
02.2023 - 06.2025
- Create an emotional connection with every customer by being a passionate and enthusiastic Adidas brand ambassador.
- Clean and organize each department as assigned (Prioritize a clean floor, before focusing on garment care and merchandising).
- Operate POS (Manage line efficiently, provide exceptional customer service, and keep the area organized).
- Achieve exemplary sales in our H&M Rewards Program.
- Assist in putting out incoming merchandise (shipment).
- Manage and clean the store's fitting room as assigned.
SALES ASSOCIATE
Hennes & Mauritz (H&M)
08.2022 - 02.2023
- Provide a welcoming and engaging shopping experience through customer interaction and assistance.
- Clean and organize each department as assigned (Prioritize a clean floor, before focusing on garment care and merchandising).
- Operate POS (Manage line efficiently, provide exceptional customer service, and keep the area organized).
- Achieve exemplary sales in our H&M Rewards Program.
- Assist in putting out incoming merchandise (shipment).
- Manage and clean the store's fitting room as assigned.
BOOKSELLER
Books-A-million
07.2021 - 07.2022
- Reporting to the General Manager, the Bookseller is responsible for providing exceptional customer service to all customers in a friendly and helpful manner.
- The Bookseller should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers and provide an outstanding shopping experience, which includes:
- Cleaning the store
- Handling shipment
- Merchandising products
- Operating cash register
SPA ASSOCIATE
Bellagio. Nails. Blowout. Spa
06.2019 - 01.2020
- Managed laundry daily to ensure treatments were performed efficiently.
- Cleaned and maintained spa equipment after each use.
- Communicated with management when inventory levels are low.
- Served beverages.
Education
UNDERGRADUATE MARKETING CERTIFICATE - Marketing
Full Sail University
Winter Park, FL02.2024
ADVANCED PROFESSIONAL GENERAL MUSIC STUDIES -
Berklee College of Music
Boston, MA12.2021
HIGH SCHOOL DIPLOMA -
Lake Norman High School
Mooresville, NC12.2019
Skills
- Inventory Control
- Retail POS/Cash Handling
- Leadership
- Communication
- Opening and closing coordination
- Drawer counting
- Team training and development
- Workplace safety
Accomplishments
- First associate in four years to be internally promoted to Key Holder.
- Owned end-to-end product sell-through for the footwear department.
- Elevated brand retail standards in the footwear department.
- Supervised and supported a team of 30 associates, overseeing daily operations and coaching performance.
Timeline
KEY HOLDER
Adidas
06.2025 - Current
SALES ASSOCIATE
Adidas Factory Outlet
02.2023 - 06.2025
SALES ASSOCIATE
Hennes & Mauritz (H&M)
08.2022 - 02.2023
BOOKSELLER
Books-A-million
07.2021 - 07.2022
SPA ASSOCIATE
Bellagio. Nails. Blowout. Spa
06.2019 - 01.2020
UNDERGRADUATE MARKETING CERTIFICATE - Marketing
Full Sail University
ADVANCED PROFESSIONAL GENERAL MUSIC STUDIES -
Berklee College of Music
HIGH SCHOOL DIPLOMA -
Lake Norman High School