Lisa Miller
Fort Walton Beach,FL
Summary
Performance-driven professional with extensive experience in operations management, enhancing efficiency, and delivering cost-effective improvements. Skilled in team development and inventory control, with a strong focus on customer service excellence and compliance. Proven success in fostering a positive workplace culture and training team members for advancement.
Overview
29
29
years of professional experience
Work History
Key Holder
Five Below
Fort Walton Beach, Florida
04.2026 - Current
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Managed store opening and closing procedures to ensure security and compliance.
- Trained new employees on customer service standards and store policies.
- Assisted customers with inquiries and resolved issues efficiently.
- Organized merchandise displays to enhance product visibility and appeal.
- Organized backroom storage areas to maximize efficiency of space utilization.
Shift Lead
Goodwill
Hattiesburg, MS
01.2024 - 04.2026
- Supervised daily operations and ensured compliance with safety protocols.
- Trained and mentored team members on store processes and customer service standards.
- Managed inventory control and organized merchandise displays for optimal presentation.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Rang all guests at the register and made cash deposits
- Assigned prices to products for accurate sales tracking.
- Assisted in the training of new employees.
General Manager
Red Roof Liquor
01.2021 - 01.2024
- Oversaw daily operations to ensure efficient store management and customer satisfaction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Managed staff schedules to optimize workforce efficiency and coverage.
- Trained employees on customer service standards and product knowledge.
- Fostered a positive workplace culture through team-building activities and communication.
General Manager
Minit Mart
Hattiesburg, MS
01.2010 - 01.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure efficient store management and customer satisfaction.
- Developed and implemented inventory control procedures for product availability.
- Evaluated vendor performance to ensure quality supply chain management.
- Monitored compliance with health and safety regulations in the store environment.
Assistant Manager
Shell
Hattiesburg, MS
01.1998 - 01.2010
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated training programs for new team members and ongoing staff development.
- Assisted in managing daily operations and staff schedules.
- Facilitated communication between departments to enhance workflow efficiency.
- Resolved conflicts between team members in an effective manner.
Education
High School -
Lasalle High School
South Bend, InSkills
- Store operations
- Inventory control
- Customer service
- Cash handling
- Team Training & Leadership
- Team development
- Problem resolution
- Operations Management
- Inventory Control & Purchasing
- Supply chain management
- Strategic planning
- Project Planning & Execution
- Team development
Timeline
Key Holder
Five Below
04.2026 - Current
Shift Lead
Goodwill
01.2024 - 04.2026
General Manager
Red Roof Liquor
01.2021 - 01.2024
General Manager
Minit Mart
01.2010 - 01.2021
Assistant Manager
Shell
01.1998 - 01.2010
High School -
Lasalle High School