Shila Smiley-Jim
Farmington
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Key Holder
Dollar General
Farmington, NM
01.2023 - 02.2025
- Managed store opening and closing procedures, ensuring compliance with company policies.
- Trained new employees on operational processes and customer service standards.
- Maintained accurate cash register operations, balancing transactions at shift end.
- Assisted in inventory management, conducting regular stock audits and replenishments.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Implemented loss prevention strategies, reducing shrinkage through vigilant monitoring.
- Coordinated merchandise displays to optimize sales and improve store aesthetics.
- Supported management in daily operations, contributing to a positive team environment.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Assistant Store Manager
Spencers Gifts
Farmington, NM
11.2017 - 06.2019
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented visual merchandising strategies to enhance store layout and attract customers.
- Analyzed sales data to identify trends, optimize inventory, and improve product selection.
- Coordinated promotional events, driving increased foot traffic and sales engagement.
- Resolved customer inquiries effectively, enhancing overall shopping experience and satisfaction levels.
- Fostered a positive team environment, promoting collaboration and high performance among staff.
Seasonal Worker
Spirit Halloween Store
Farmington, NM
08.2014 - 10.2018
- Managed seasonal inventory organization and restocking to ensure optimal product availability.
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
- Created visually appealing merchandise displays to attract customer attention and increase sales.
- Implemented loss prevention strategies to minimize shrinkage during high-traffic shopping periods.
- Collaborated with team members to streamline checkout processes, reducing customer wait times.
- Monitored store cleanliness and safety standards, maintaining a welcoming environment for shoppers.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
Laundry Attendant
Broadway Suds
Farmington, NM
05.2011 - 12.2014
- Operated laundry equipment efficiently, ensuring optimal performance and minimal downtime.
- Maintained cleanliness of work area, adhering to safety and sanitation standards.
- Monitored inventory levels of detergents and supplies, coordinating reorders as necessary.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
Education
GED -
San Juan College
Farmington, NM01-2013
Skills
- Store operations
- Scheduling coordination
- Inventory monitoring
- Store maintenance
- Loss prevention
- Bank deposits
- Front end operations
- Daily reporting
- Team training and development
- Sales proficiency
Timeline
Key Holder
Dollar General
01.2023 - 02.2025
Assistant Store Manager
Spencers Gifts
11.2017 - 06.2019
Seasonal Worker
Spirit Halloween Store
08.2014 - 10.2018
Laundry Attendant
Broadway Suds
05.2011 - 12.2014
GED -
San Juan College