Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Libs

Owensboro

Summary

Dynamic professional with extensive experience at CVS Pharmacy and Tuesday Morning, excelling in customer service and team collaboration. Proven ability to enhance sales through effective merchandising and resolve complex issues with empathy. Proficient in pharmacy software and inventory control, ensuring compliance and operational efficiency while fostering a positive work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Key Holder

Tuesday Morning
07.2022 - 03.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Lead Pharmacy Technician

CVS Pharmacy
04.2023 - Current
  • Supervised Number pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Education

Homeschooling
Owensboro, KY

Skills

  • Problem-solving skills
  • Pharmacy software proficiency
  • Inventory control
  • Order verification
  • HIPAA
  • Pharmaceutical calculations
  • Drug inventory control
  • Prescription processing
  • Insurance verification
  • Insurance billing
  • Regulatory compliance
  • Team collaboration
  • Updating medication histories
  • Manual and automated medication dispensing
  • New hire onboarding
  • Workflow optimization
  • Pharmacy operations
  • Dispensing medications
  • Staff leadership
  • Resolving complaints
  • Inventory management
  • Customer service
  • Cash register operations
  • Prescription filling and labeling

Certification

Cpr certified

Timeline

Lead Pharmacy Technician

CVS Pharmacy
04.2023 - Current

Key Holder

Tuesday Morning
07.2022 - 03.2023

Homeschooling

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Emma Libs