Lacie Sanders
Saco,ME
Summary
Dynamic professional with a proven track record in customer service and KPI analysis, notably at Kay Jewelers. Excelled in leadership roles, driving team success and achieving sales goals. Skilled in inventory management and interpersonal communication, ensuring operational excellence and client satisfaction. Demonstrates strong emergency preparation abilities, contributing to a safe and efficient working environment.
Overview
11
11
years of professional experience
Work History
Key Holder
Kay Jewelers
01.2019 - Current
- Provided excellent customer service and worked alongside team supporting all customer related purchases, repairs, consults and custom-made products
- Worked with management team to secure scheduling, KPI performance, daily inventory and activities were being set to brand expectations
- Worked to secure personal and team sales goals were met daily
- Facilitated and developed lasting relationships with clients to increase client retention.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Bar Manager
Duffy's
01.2017 - 01.2022
- Oversaw all aspects of bar operations including staff management, inventory control, state safety compliance, customer service and maintaining state liquor laws
- Secured profitability and partnered with GM on banquets and events on property
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Flight Attendant
Compass Airline
01.2014 - 01.2017
- Worked alongside team members to secure plane for customers including safety checks, food and beverage prep, security measures and cleanliness
- Secured over 350 flight hours in tenure
- Followed up with all customer service-related tasks and issues providing a safe and friendly environment for all passengers
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Education
INTERNATION SCHOOL OF HOSPITALITY - HOSPITALITY
INTERNATION SCHOOL OF HOSPITALITY
WA01.2015
SMCC - GENERAL STUDIES
SMCC
ME01.2012
Associate of Science - Certified Nursing Assistant
Biddeford Vocational School
Biddeford, ME09-2008
Skills
- CUSTOMER SERVICE
- KPI ANALYSIS
- INVENTORY MANAGEMENT
- SCHEDULING
- EMERGENCY PREPARATION
- COMMUNICATION
- CPR/FIRST AID
- SAFETY AND COMPLIANCE
- Leadership
- Sales expertise
- Sales closing
- Interpersonal communication skills
Timeline
Key Holder
Kay Jewelers
01.2019 - Current
Bar Manager
Duffy's
01.2017 - 01.2022
Flight Attendant
Compass Airline
01.2014 - 01.2017
INTERNATION SCHOOL OF HOSPITALITY - HOSPITALITY
INTERNATION SCHOOL OF HOSPITALITY
SMCC - GENERAL STUDIES
SMCC
Associate of Science - Certified Nursing Assistant
Biddeford Vocational School
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