RAY LUGO JR.
Modesto,CA
Summary
SEEKING A CUSTOMER SUPPORT ASSISTANT POSITION TO UTILIZE MY SKILLS AND EXPERIENCE
Dynamic individual with hands-on experience in customer support and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
32
32
years of professional experience
Work History
Full-Time Caregiver
Private residence
Modesto, CA
05.2019 - Current
- Devoted my time to care for someone who needs twenty four hour care. Full-time caregiver for spouse diagnosed with 4th stage Multiple Sclerosis and now suffers with quadriplegia. General personal care, hygiene, medication dispensing and routine dietary preparation and feeding. Bathing, dressing, incontinence care and constant various medical responsibilities for handicap individual that needs twenty four hour care and compassion.
CEO/President, Owner and operator
Gopher Ray’s Service, LLC
San Jose, CA
02.2013 - Current
- Services include removal and eradication of ground burrowing rodents including pesticide and landscaping consulting. Cold calling, door to door sales, web design. Customer invoices, accounts payable and accounts receivable. Hiring and training of new employees. Specialized rodent proof garden box build and design services. Landscape mesh installation and on-site wire mesh plant basket build and annual pest control services.
Property Manager, On-Site Property Manager
Vintage Properties
Modesto, CA
01.2019 - 05.2019
- Manager for 40 Unit Residential Complex. Newly acquired property required updating all 40 different lease files with all required personal information researched and verified by strictly following all local, state and city laws governed and enforced by the California Renters Association. Exceeded all monthly bonuses 5 months straight. Highest occupancy rate with lowest turn-around time.
Production Associate
Tesla
Fremont, CA
07.2017 - 08.2018
- Programming and operating robotics for preparation and welding for assembly and installation of needed parts for front and rear facias for Model X, S and Model 3. Complete knowledge of entire plastics department production, procedures and safety protocols for training and safety. Trained new hires for plastics production, procedures, safety and operating robotics. Awarded bonuses every 6 months.
Customer Service Associate
Savemart Supermarket
Santa Clara, CA
02.2009 - 01.2010
- Responsible for assisting customers with various requests including but not limited to locating specialty items in store, carry-outs, loading and unloading large and heavy items. Maintaining a clean and presentable environment, bagging groceries, stocking shelves, maintaining warehouse, operating forklift, operating compacter, bailing cardboard for transport, and restocking freezers. Assisting manager on a daily basis.
Paralegal Administrative Assistant
Robert Half International
Palo Alto, CA
01.2007 - 07.2009
- For Clayton and McEvoy Law Firm. Heavy data entry, data processing, heavy phone, Front office reception/security, Front desk, mail processing, administrative support to management, Commercial and residential property management at various location. Heavy MS Office, MS PowerPoint, MS Outlook, MS Excel, MS Fox skills. Known to be very dependable and able to work well under no supervision and with limited training.
Office Management and Administrative Assistant
Ajilon Staffing
San Jose, CA
01.2006 - 12.2006
- Heavy data entry, data processing, heavy phone, Front office reception/security. Assisting human resources with new employee hires, material hand, documentation. Front desk, mail processing, administrative support to management, Commercial Property Management, Administrative support to management using MS Office, MS PowerPoint, MS Outlook, MS Excel, MS Fox.
Administrative Assistant
Office Team
Santa Clara, CA
07.2005 - 10.2005
- Duties included, but not limited to data entry, data processing, heavy phone, sorting mail, front desk, mail processing, administrative support to management using MS Office, MS PowerPoint, MS Outlook, MS Excel, MS Fox. Known to work with no supervision and high dependability.
Efficient paralegal
Venturi Partners
Santa Clara, CA
02.2005 - 03.2005
- For Fragomen, Del Rey, Bernsen & Loewy, LLP. Processing high volume H1 Visas, Reduction in Recruitment, Labor Certifications and permanent residency for Foreign Nationals employed at Cisco Systems using Cisco Systems database. Commercial Property management at various locations. Heavy use of Lotus Notes and Lotus Database.
General Manager/Facilities Manager/Owner
Horizon Navigation
Santa Clara, CA
04.2002 - 10.2003
- Responsible for new start up of Vehicle Navigation Business. Duties consisted of and exceeded data entry of customer information. NT system administrative assistant and database creator. Created and developed product and marketing techniques. Scheduled departmental and board member meetings. Full-time facilities management. Provided corporate profits based on new customer contacts and aggressive product marketing and sales.
Executive Administrator promoted to Office Manager
Star Temps
San Jose, CA
09.2000 - 09.2002
- Responsible for front office operations, Routed incoming calls, sorted and routed incoming mail, Heavy customer service. Maintained and scheduled meetings, conferences, interviews and service calls. Payroll, A/P, A/R and processing travel and expense reports. Commercial Property Management and Realtor for OSH, Interviewed, recruited and job placement of potential new hires.
Pharmacy Technician
Stanford University Hospital
Stanford, CA
05.1996 - 07.1997
- Main responsibilities included accurately preparing IV Chemotherapy and investigative medication, maintained proper aseptic environment and working conditions. Prepared large volumes of documentation for usage of medication and controlled substances.
Pharmacy Technician
Los Gatos Community Hospital
San Jose, CA
01.1994 - 01.1997
- Prepared intravenous Chemotherapy medications. Processed entire Pharmacy patient billing using online patient profiles. Filled inpatient prescriptions and filled automated medication delivery system (Pyxis and Suremed). Assisted director in maintaining records for D.E.A.
Education
Business Management and Certified Pharmacy Technician -
SAWYER BUSINESS COLLEGE
San Jose, CA01-1993
Certified for Forklift Operation/Hazard Communication and Chemical Safety - undefined
SAFETY SPECIALIST, INC
Santa Clara, CA01-1986
Skills
- Business owner
- Troubleshooting and repair expertise
- Self-motivated with minimal supervision
- Team leadership and HR management
- Experienced in data visualization and document preparation using Excel
- Effective at prioritizing tasks in dynamic settings
- Respectful and compassionate
- Problem-solving
- Multitasking and organization
- Strong ethics
- Verbal and written communication skills
- Mobility assistance
- Special needs care
- Heavy lifting
- Lifting and transferring
- [Language] fluency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Full-Time Caregiver
Private residence
05.2019 - Current
Property Manager, On-Site Property Manager
Vintage Properties
01.2019 - 05.2019
Production Associate
Tesla
07.2017 - 08.2018
CEO/President, Owner and operator
Gopher Ray’s Service, LLC
02.2013 - Current
Customer Service Associate
Savemart Supermarket
02.2009 - 01.2010
Paralegal Administrative Assistant
Robert Half International
01.2007 - 07.2009
Office Management and Administrative Assistant
Ajilon Staffing
01.2006 - 12.2006
Administrative Assistant
Office Team
07.2005 - 10.2005
Efficient paralegal
Venturi Partners
02.2005 - 03.2005
General Manager/Facilities Manager/Owner
Horizon Navigation
04.2002 - 10.2003
Executive Administrator promoted to Office Manager
Star Temps
09.2000 - 09.2002
Pharmacy Technician
Stanford University Hospital
05.1996 - 07.1997
Pharmacy Technician
Los Gatos Community Hospital
01.1994 - 01.1997
Certified for Forklift Operation/Hazard Communication and Chemical Safety - undefined
SAFETY SPECIALIST, INC
Business Management and Certified Pharmacy Technician -
SAWYER BUSINESS COLLEGE