Summary
Overview
Work History
Education
Skills
Timeline
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Ray Mercer

Boynton Beach,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Team Leader

City Furniture
04.2021 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.

Team Leader Manager

Marco's Pizza
03.2016 - 04.2021
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

West Broward High School
Pembroke Pines, FL
06.2012

Skills

  • Mentoring
  • Cash Handing
  • Goal Setting
  • Knowledgeable in rewarping furniture
  • Teamwork
  • Data Analysis

Timeline

Team Leader

City Furniture
04.2021 - Current

Team Leader Manager

Marco's Pizza
03.2016 - 04.2021

High School Diploma -

West Broward High School

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Ray Mercer