Ray Mercer
Boynton Beach,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Team Leader
City Furniture
04.2021 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Team Leader Manager
Marco's Pizza
03.2016 - 04.2021
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
West Broward High School
Pembroke Pines, FL06.2012
Skills
- Mentoring
- Cash Handing
- Goal Setting
- Knowledgeable in rewarping furniture
- Teamwork
- Data Analysis
Timeline
Team Leader
City Furniture
04.2021 - Current
Team Leader Manager
Marco's Pizza
03.2016 - 04.2021
High School Diploma -
West Broward High School