Ray Miller
Clinton Township,MI
Summary
Big box-experienced store management whose 18-year career with Fortune 500 retailers has been distinguished by accelerated advancement, awards, including Compliance Award for the full 2011, 2010 year & Increased total store sales by 18% for the 2010 year. Decreased inventory by 1,000,000 in 2008 with sales increase by 25% and received bonuses. Have received consecutive bonuses each year after. Successful in both startup and turnaround management roles - have propelled multiple stores to #1 in sales and customer satisfaction district-wide while simultaneously lowering shrink and staff turnover to all-time lows. Comprehensive background leading all aspects of retail operations (e.g., P&L, merchandising, sales, customer service, inventory, personnel and payroll management) reinforced by extensive retail management training.
Overview
25
25
years of professional experience
Work History
Store Manager
Meijer
Detroit, MI
11.2018 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Asst. Manager
WAL-MART
01.1999 - Current
- Promoted to oversee startup and daily operations for new WAL-MART Supercenters Michigan, following superior-rated performance as assistant manager in the #1-ranked store in West Michigan District
- Manage a $60M, 325employee, big-box location; direct all departments (hard lines, soft lines and grocery/perishable lines with an exceeds on all performance evaluation's ); enforce sound merchandising and loss control strategies; execute corporate programs, promotions and policies; and drive optimal customer satisfaction, associate productivity and P&L results
- Key Results: Led startup and grand opening of new Supercenters
- Exceeded sales and profit goals by up to 18% and 25%, respectively
- Elevated Greenville Michigan store to #1 in sales (2010) out of 9 locations in District
- First place in region, Accident free for over 14 consecutive months and earned #1 ranking in this category in 2010 and part of 2011 year
- Launched award-winning loss prevention programs that proved so successful in deterring theft that they were adopted company-wide
- Awarded 'Asst
- Manager of the Year' (2010) in the Greenville Michigan Store a result of superior sales, profit and customer satisfaction results
- Excelled in building and motivating management and hourly teams
- Developed many entry-level associates to leadership positions and quickly became one of the primary trainers of multiple stores across the district
- Recognized for key role in elevating Grocery and Perishable foods in the Greenville Michigan Store
- With 100% grading from Kay Chemical in compliance for over a complete year (2010-2011)
Education
Skills
- MANAGEMENT TRAINING & DEVELOPMENT
- DELAGATING
- TIME MANAGEMENT
- COMPLIANCE
- EXCEEDS IN MANAGEMENT MOTIVATION
- Retail Store Operations
- P & L Management
- Budgeting & Cost Controls
- Shrink Reduction/Loss Control
- Customer Service Excellence
- Teambuilding/Training/Supervision
- Inventory Management
- Merchandising Strategies
Supervisor - Name
Tim Wucher
Performance Evaluation
Exceeds Expectations, Ray Provides specific, honest, accurate and timely feedback on Associate performance. Assigns task to Associates that fit their skill levels and maximize team performance. Uses people processes (for example, selection, development, performance evaluation) to ensure effective Associate performance. Recruits and hires the Associates needed to meet business requirements. Teaches, guides, and assists in development of Associates.
Personal Information
Title: Award-Winning Retail Asst. Store Manager
Timeline
Store Manager
Meijer
11.2018 - Current
Store Asst. Manager
WAL-MART
01.1999 - Current