Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ray Paulovich

Grafton,OH

Summary

Workforce Real Time Coordinator adept at collecting, evaluating, and modeling data sets to make forward-thinking improvements to workforce plans. Well-organized and knowledgeable with top skills in complex problem-solving and strategic decision-making. Prepared to offer 5 years experience and seeking a dynamic new position. Dedicated to keeping optimal staffing levels to meet service needs. Skilled at monitoring and reviewing call center data and call volume.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Workforce Real Time Coordinator

TruGreen Lawn Care
Florence, KY
06.2019 - Current
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Drafted reports summarizing progress on various projects for upper-level management review.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Prepared detailed reports for all upper management.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Facilitated communication between different departments to resolve issues quickly.
  • Maintained records of customer needs and preferences.
  • Assisted with the preparation of presentations for senior management meetings.
  • Maintained records of employee absences, tardiness, and other time-related issues.
  • Performed regular audits of timekeeping systems to identify discrepancies or errors.
  • Leveraged NICE IEX skills to input and compile data gathered from various sources.

Assistant Manager

Marco's Pizza
Fort Mitchell, KY
10.2018 - 01.2020
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Supervised daily operations including scheduling shifts, and assigning duties.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Recruited and trained new employees to meet job requirements.
  • Managed relationships with external vendors for advertising and promotional services.
  • Managed social media advertising to attract potential customers and build solid networking and community around the company's brand.
  • Organized events to promote products and services at trade shows and conventions.

Easy Tech Supervisor

Staples
Medina, OH
09.2007 - 10.2018
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified the needs of customers promptly and efficiently.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Monitored employee productivity levels regularly to identify areas of improvement.
  • Responded to customer questions regarding products, prices and availability.
  • Coordinated employee schedules according to shift changes and availability.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Recruited, trained and supervised IT department staff.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.

Education

High School Diploma -

Highland High School
Medina, OH
06-2004

Skills

  • Document Management
  • Database Management
  • Information Collection
  • Data Entry
  • Schedule Coordination
  • Operations Management
  • Relationship Building
  • MS Office
  • Scheduling and Calendar Management
  • Best Practices Implementation
  • Schedule Management
  • Customer Service

Certification

  • Introduction to Microsoft Excel
  • Introduction to Networking and Storage
  • Introduction to Cybersecurity Essentials
  • Technical Support (IT) Case Studies and Capstone
  • Introduction to Technical Support
  • Introduction to Cloud Computing
  • Introduction to Software, Programming, and Databases
  • Introduction to Hardware and Operating Systems

References

References available upon request.

Timeline

Workforce Real Time Coordinator

TruGreen Lawn Care
06.2019 - Current

Assistant Manager

Marco's Pizza
10.2018 - 01.2020

Easy Tech Supervisor

Staples
09.2007 - 10.2018

High School Diploma -

Highland High School

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Ray Paulovich