Hospitality Professional experienced in delivering exceptional customer service and ensuring quality control. Achieved organizational efficiency through strong project management and problem-solving skills. Focused on providing innovative solutions and maintaining a commitment to success.
Overview
20
20
years of professional experience
Work History
Waitstaff
Douglas Lake Bar & Steakhouse
Douglas Lake MI
06.2020 - 10.2022
Provided exceptional customer service in fast-paced dining environment.
Collaborated with kitchen staff to ensure timely meal delivery.
Trained new team members on service protocols and restaurant policies.
Monitored dining area to maintain cleanliness and guest satisfaction.
Assisted in developing weekly specials based on seasonal ingredients.
Developed seasonal cocktail menus, enhancing beverage offerings and driving sales.
Led bar operations, ensuring high service standards and guest satisfaction.
Trained and mentored staff on drink preparation and customer engagement techniques.
Managed inventory control, reducing waste and optimizing supply chain efficiency.
Coordinated special events, increasing venue visibility and attracting diverse clientele.
Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
Bartender
Temptation Restaurant
Boca Grande, FL
01.2014 - 01.2016
Crafted innovative cocktail recipes to enhance customer experience and drive repeat business.
Provided exceptional customer service, fostering a welcoming atmosphere for guests.
Trained and mentored new bartenders on drink preparation and service standards.
Managed inventory levels to minimize waste while ensuring timely restocking of bar supplies.
Collaborated with kitchen staff to synchronize food and beverage service during peak hours.
Developed promotional strategies for signature drinks, increasing sales during special events and holidays.
Sous Chef
Temptation Restaurant
Boca Grande, FL
01.2012 - 01.2014
Developed and implemented seasonal menus that enhanced customer satisfaction.
Supervised kitchen staff to ensure high-quality food preparation and presentation.
Trained new staff in food safety standards and kitchen procedures.
Collaborated with head chef to streamline inventory management processes.
Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
Painter
Dear Genevieve HGTV
New York, NY
01.2009 - 01.2012
Executed precise color matching and application techniques to enhance design aesthetics.
Collaborated with designers to ensure adherence to project specifications and timelines.
Streamlined workflow processes, reducing time spent on project completion without compromising quality.
Utilized advanced painting tools and technologies to improve efficiency and finish quality.
Executed detailed paint applications on set elements to enhance visual storytelling.
Collaborated with production teams to ensure accurate color schemes and design fidelity.
Owner/Operator
Smith Ranieri Residential Painting
Englewood, FL
03.2003 - 12.2009
Managed daily operations, ensuring high-quality painting services and customer satisfaction.
Developed and implemented efficient project timelines, enhancing workflow and productivity.
Trained and mentored staff on best practices for painting techniques and safety protocols.
Established strong vendor relationships to optimize supply chain management and reduce costs.
Conducted quality control inspections to maintain standards of workmanship across projects.
Created comprehensive estimates for clients, improving transparency and trust in pricing.
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.