Ray Sniffen

● Prepared invoices and statements into KTM and Oracle for payments

● Managed Wells Fargo accounts to process and ship credit cards to teammates for business affairs

● Processed and printed checks for vendors thru Oracle and shipped them overnight via Fedex to ensure timely payments

● Developed tracking reports of due and past due vendors to prevent overdue fees from occurring

● Led a project to transition 100+ vendors from paper invoices to digital by creating a log of vendors, locations and contacts and sending mass email communications

● Leads a team in customer service in handling customer claims

● Schedules and maintains temp worker scheduling

● Makes purchases of warehouse equipment and maintenance services

● Administers fire safety protocol and general security in five warehouses

● Interprets and translates for Shanghai and American branches

● Performs data entry and bookkeeping between different branches

● Assists HR and accounting with payroll documentation and approval

● Prepared and created high-volume of espresso products

● Closed the store daily under proper safety and hygiene guidelines

● Managed daily inventory while also taking and preparing orders

● Trained new employees in accordance to company procedures

● Opened a new location and trained and mentored the new teachers
on proper procedures and teaching pedagogy

● Lead conferences and consultations with parents

● Instructed ESL at six levels of varying skill sets

● Transitioned classrooms to a digital environment during Covid-19

● Participated as a proctor during TOEFL testing in Hsinchu

● Designed the curriculum for TOEFL and Business English coursework

● Organized cultural events for Chinese New Year

Translated research, articles and magazines from Chinese into English