SHALYN D. HENDRICKS
SLC,UT
Summary
Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Overview
9
9
years of professional experience
Work History
AP Assistant
KEPCO+
09.2025 - 03.2026
- A temporary position as the assistant to the financial department. Reporting to AP and assisting with administrative duties.
Machine Prep and Pre-Shipping
NC Machine
05.2025 - 07.2025
- A temporary position to help clear out a warehouse after a final project for a client working with pieces for a mechanical whole. Was tasked with inspecting components before and after painting/priming to ensure order fulfillment.
Patient Relations Advocate; Billing Associate
University of Utah Hospitals and Clinics
03.2020 - 05.2025
- Entrusted with taking patient calls for a wide variety of billing concerns and questions. Daily tasks include payment collection, providing education on statement literacy and resolving insurance disputes and discrepancies. Primary job function includes reviewing options with patients when they are faced with financial hardship to discuss and explore options surrounding applicable discounts, payment arrangements and screening for charity awards.
Billing Specialist and Seller Development
eBay, inc.
03.2017 - 02.2020
- Guiding entrepreneurs and small business owners through their options on store management as well as troubleshooting the technical issues they encounter. Discussions for business development would cover topics such as maximizing business potential through inventory control, product marketing and store site design, as well as how to calculate basic state tax ecommerce and shipping (domestic and international). Ultimately stats would rise to the top 10% of employees in the Sell department leading to the mentoring of new hires and tenured employees returning from various leaves of absence.
Education
Associates of Science - Psychology; Social and Behavioral Science; SBS with emphasis in Political Science
SALT LAKE COMMUNITY COLLEGE
Salt Lake City, UT05-2026
Skills
- Intuitive and personable, able to relate to people from all walks of life
- Takes great pride in accuracy and efficiency
- Quick to learning new office tools/websites and adapting to updates with existing tools
- Compelling and inventive problem solving skills
- Strives to learn something new every day
- Accountable and receptive to constructive criticism
- Social Media Management and Public Relations
- Typing speed of 97-110 WPM
- Proficient in Epic Software, Outlook, PowerPoint and AVAYA
- Previous experience with shipping companies such as FedEx, USPS and DHL
Timeline
AP Assistant
KEPCO+
09.2025 - 03.2026
Machine Prep and Pre-Shipping
NC Machine
05.2025 - 07.2025
Patient Relations Advocate; Billing Associate
University of Utah Hospitals and Clinics
03.2020 - 05.2025
Billing Specialist and Seller Development
eBay, inc.
03.2017 - 02.2020
Associates of Science - Psychology; Social and Behavioral Science; SBS with emphasis in Political Science
SALT LAKE COMMUNITY COLLEGE
AWARDS
PHI THETA KAPPA International Honors Society Member since 2021, Recognition of Outstanding Academic Performance, from David Robles Professor for Intro to CJ 2021