Jesse W. Frye
Gravette,USA
Summary
Dynamic golf operations professional with a proven track record at Bella Vista Property Owners Association, excelling in efficient workload organization and compassionate customer support. Recognized for enhancing customer experiences and achieving operational excellence, I leverage critical thinking and attention to detail to foster a welcoming environment and resolve conflicts effectively.
Overview
2
2
years of professional experience
Work History
Golf Operations Aide/Golf Pro Shop Assistant
Bella Vista Property Owners Association
Bella Vista, AR
05.2024 - 08.2024
- Oversaw the distribution of a fleet of 95 carts to players and fellow staff members.
- Created a welcoming environment for patrons in both the clubhouse and the cart barn, leading to the retention of over a dozen regular customers.
- Coordinated with staff and customers to improve the pace of play, group composition, and the timing of tee-offs, often saving several minutes for the nighttime closing staff.
- Managed the POS at the front desk of the Pro Shop, checking in and receiving the payment of up to 20 customers in a row.
- Helped to diffuse tense situations with angry customers, and frustrated employees.
- I worked long shifts (Sometimes 9 or 10 Hours), often with flexible availability, occasionally completing tournament play on the course, then jumping immediately into a shift.
- Developed detailed and neat records of cart acquisitions, names of customers, and lengths of rounds (for pace of play purposes).
- Withheld playing and cart privileges from punished customers.
Golf Operations Aide / Pro Shop Assistant
Kingswood Golf Course
Bella Vista, AR
05.2023 - 08.2023
- Took on the busiest summer in our course’s history.
- Implemented workload management and delegation to handle several responsibilities, such as bathroom cleaning, over-the-phone tee time reservation, cart distribution to players, and closing the course.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Achieved the most successful summer in the history of the course.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Maintained confidentiality of sensitive information and documents.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Enforced course rules related to the pace of play and customer conduct.
Golf Operations Aide
Highlands Golf Course
Bella Vista, AR
05.2022 - 08.2022
- Supervised the flow of golf carts and players around our very busy course and practice area.
- Ensured carts were cleaned of trash, washed, and plugged in to charge in two minutes or less.
- Provided excellent service and advice to inquiring customers, something that led to becoming a valued coworker.
- Greeted guests upon arrival to ensure a positive experience.
- Provided customers with information regarding fees, services, and amenities.
- Inspected golf carts prior to each use to ensure proper working condition.
- Communicated regularly with management team regarding operational issues.
Education
Bachelor of Arts - Business Administration
Clarke University
Dubuque, IA 05.2025
Skills
- Efficient workload organization
- Compassionate customer support
- Quick learner of both technological and physical procedures
- Clear and consistent communicator
- Detail-focused
- Independently motivated
- I can relate to people from many different walks of life
- Project management
- Team collaboration
- Conflict resolution
- Clear communication
- Attention to detail
- Cultural sensitivity
- Critical thinking
Hobbies and Interests
- Avid Reader
- Enjoy participating in Golf for overall physical and mental well-being.
- Exploring famous landmarks.
- Hiking
- Strategy Games
- Outdoor Recreation
- Horseback Riding
- Music
- Watching Movies and TV Shows
Community Service
- Note-Taker for disabled student, Spring 2025
- Many-time Volunteer for Knights of Columbus and Convivium Urban Farmstead
References
- Paul Gomez - Course Supervisor/General Manager at Kingsdale Golf Complex / (479) 855-8123, (917) 553-3814 / paulg@bvvpoa.com
- Penny Williams - Head of Cart Barn and Head Staff Scheduler / pennyw@bvvpoa.com
Additional Information
- 4-year member of the Men's Golf Team (Starting every varsity tournament after my freshman year)
- Graduated Summa Cum Laude
- Completed 45 Hours of Contracted Projects for Honors Club
- 5-time volunteer at Convivium Urban Farmstead, a sustainable farm serving food deserts in Dubuque, Iowa
- Raised hundreds for the Boys and Girls Club of Dubuque
Affiliations
- Winner of Multiple Junior Tour Golf Tournaments
- NAIA College Golfer with Multiple top-5 and top-10 finishes
- Honor Roll student in High School
- 3-time NAIA Scholar-Athlete
Timeline
Golf Operations Aide/Golf Pro Shop Assistant
Bella Vista Property Owners Association
05.2024 - 08.2024
Golf Operations Aide / Pro Shop Assistant
Kingswood Golf Course
05.2023 - 08.2023
Golf Operations Aide
Highlands Golf Course
05.2022 - 08.2022
Bachelor of Arts - Business Administration
Clarke University
Similar Profiles
Jesse W. FryeJesse W. Frye
Golf Operations Aide/Golf Pro Shop Assistant at Bella Vista Property Owners AssociationGolf Operations Aide/Golf Pro Shop Assistant at Bella Vista Property Owners Association
Shelly PattersonShelly Patterson
Water Billing and Collections Manager at Bella Vista Property Owners AssociationWater Billing and Collections Manager at Bella Vista Property Owners Association
Aaron GutierrezAaron Gutierrez
Member services representative at Canyon Lake Property Owners AssociationMember services representative at Canyon Lake Property Owners Association
Madison DuncanMadison Duncan
Crew Member at Dunkin' DonutsCrew Member at Dunkin' Donuts
Steven MartinezSteven Martinez
Owner at Hard Luck CafeOwner at Hard Luck Cafe