A detailed and strong worker with a penchant for organization and welcoming customer service. I have demonstrated an ability to assist and care for customers, showing adaptability and effective communication. I am seeking to transition away from the golf industry; hoping for new experiences and teachable moments. I resolve now to utilize these transferable skills to contribute positively in this adventure.
Overview
2
2
years of professional experience
Work History
Golf Operations Aide/Golf Pro Shop Assistant
Bella Vista Property Owners Association
05.2024 - 08.2024
Managed the Distribution of a fleet of 95 carts to players and fellow staff members.
Created a welcoming environment for patrons in both clubhouse and cart barn.
Coordinated with staff and customers to improve the pace of play, group composition, and the timing of tee-offs.
Managed the POS at the front desk of the Pro Shop, checking in and receiving the payment of up to 20 customers in a row
Helped to diffuse tense situations with angry customers and frustrated employees.
Worked long and often flexible shifts, sometimes completing tournament play on the course, and jumping immediately into a shift.
Kept detailed and neat records of cart acquisitions, names of customers, and lengths of rounds (for pace of play purposes)
Withheld playing and cart privileges from punished customers
Golf Operations Aide / Pro Shop Assistant
Kingswood Golf Course
05.2023 - 08.2023
Took on the busiest summer in our courses history.
Used workload management and delegation to juggle several responsibilities like bathroom cleaning, Over-the-phone tee time reservation, cart distribution to players, and closing the cart barn at night.
This led to the most successful summer in the history of the course.
Golf Operations Aide
Highlands Golf Course
05.2022 - 08.2022
Managed the flow of Golf carts and players around our very busy course and practice area.
Cared for both course and players by keeping carts clean and charged.
Provided excellent service and advice to inquiring customers; something that led to becoming a valued coworker.
Education
Bachelor of Arts - Business Administration
Clarke University
05-2025
Skills
Efficient workload organization
Compassionate customer support
Quick learner of both technological and physical procedures
Clear and consistent communicator
Detail-Focused
Independently motivated
Can relate to people from many different walks of life
Interests
Avid Reader
Enjoy participating in Golf for overall physical and mental well-being
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Golf Operations Aide/Golf Pro Shop Assistant at Bella Vista Property Owners AssociationGolf Operations Aide/Golf Pro Shop Assistant at Bella Vista Property Owners Association
Water Billing and Collections Manager at Bella Vista Property Owners AssociationWater Billing and Collections Manager at Bella Vista Property Owners Association