Ray WILTGEN

• Successfully managed a team of 4 adjusters and one clerical position, overseeing the processing of liability and subrogation claims within a high-value Self-Insured Retention SIR.
• Provided guidance and support to ensure proper claim handling by the team.
• Oversaw the litigation and negotiation processes for 80+ ongoing cases with multiple attorneys involved.
• Collected required documentation and evidence to comply with court-ordered discovery.
• Provided comprehensive direction in the handling of several fatality accident claims, requiring expertise in managing multiple layers of liability coverage.

• Assisted agents in underwriting personal lines and small commercial property policies for a carrier that specialized in coastal risks, gradually moving up to handling Total Insured Values of up to $10,000,000.

Worked at Sedgwick CMS during two distinct periods of employment.

1st Tenure March 2006 to August 2013

• Successfully handled all aspects of claims and litigation management for a significant retail client over a period of 5 years.
• Oversaw and enhanced performance of captive risk pools over an 18-month duration.
• Led defense representation in more than 300 mediations
• Proficient in navigating through various legal systems across 35 jurisdictions

2nd Tenure November 2017 to October 2018

• TPA for a large commercial carrier
• Business Owners Property Experience
• Liability and Construction Defect

Investigated and resolved commercial casualty claims and litigation for multiple captive risk pools.

• Managed and successfully resolved complex liability claims and litigation in California, while working remotely from Iowa.
• Extensively communicated with transportation companies and captive risk clients.
• Achieved successful outcomes in construction defect cases.