Andrew Owad
Medford,NY
Summary
Results-driven professional with extensive experience at GEICO as a Liability Claims Manager, excelling in data analysis and settlement negotiation. Proven track record in enhancing operational efficiency and driving team performance through strategic planning and effective communication. Committed to delivering exceptional customer service while achieving organizational goals.
Overview
15
15
years of professional experience
Work History
Liability Claims Manager
GEICO
Melville, NY
02.2020 - 04.2024
- Gathered and documented evidence to support court proceedings.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Created processes for tracking open cases, monitoring progress towards resolution goals.
- Analyzed data from previous claims to identify trends and areas for improvement.
- Reviewed and approved settlement offers and expense payments, maintaining authority within delegated limits.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Managed team members effectively to meet high production standards with accurate results.
- Facilitated team meetings to discuss complex cases, share best practices, and coordinate multi-disciplinary response strategies.
Assistant Golf Professional
Spring Lake Golf Club
Middle Island, NY
02.2016 - 12.2019
- Upsold lessons, club repair, and apparel to members, which boosted club profits.
- Created lesson plans for individual and group lessons.
- Developed marketing strategies to increase membership base.
- Assisted with the development of promotional materials for golf courses.
- Assisted with ordering items, apparel and clubs for pro shop from various vendors.
- Planned strategies and selected optimal team lineups to execute game plans.
- Worked in office to answer phones, provide information to callers and schedule tee times and private lessons.
- Maintained accurate records of inventory, sales, and financial transactions.
- Provided excellent customer service to ensure a pleasant experience for guests at the facility.
Sargent-Squad Leader
US Army Reserve
Shoreham, NY
03.2009 - 04.2018
- Supervised maintenance of tactical plans and equipment while monitoring personnel, improving overall preparedness for emergencies.
- Transported dignitaries, government officials and criminals between stipulated locations.
- Enforced applicable laws, regulations, policies, procedures, and orders in accordance with the Uniform Code of Military Justice.
- Supervised military police activities including patrol operations, traffic control points, and special events.
- Composed reports on daily activities and incidents, which encompassed theft, and damage to property, presence of unauthorized individuals and other unexpected situations.
- Completed regular patrols of assigned areas within operations areas.
- Improved overall operations planning efficiency by appropriately supervising dispatch movement during security incidents.
- Conducted risk assessments and security surveys to identify vulnerabilities and recommend improvements.
- Mitigated risk with immediate emergency response security.
- Enforced drug and alcohol policies, conducting searches and tests as authorized.
- Partnered with team members to implement service initiatives and achieve team objectives.
Education
Bachelor of Arts - Business Administration
Briarcliffe College
Patchogue, NY05-2018
Skills
- Customer service
- Conflict resolution
- Time management
- Strategic planning
- Self motivation
- Data analysis
- Settlement negotiation
- Effective communication
Accomplishments
- Scholar Athlete
Timeline
Liability Claims Manager
GEICO
02.2020 - 04.2024
Assistant Golf Professional
Spring Lake Golf Club
02.2016 - 12.2019
Sargent-Squad Leader
US Army Reserve
03.2009 - 04.2018
Bachelor of Arts - Business Administration
Briarcliffe College
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