RAYNEISHA CAMPBELL
Sioux Falls,SD
Summary
Customer Service Specialist with a diligent approach is brought to empathetically serving customers. Productivity targets are exceeded while staying up-to-date on FDCPA laws. The ability to solve problems quickly helps in retaining customers and delivering a high level of service in every interaction.
Overview
9
9
years of professional experience
Work History
Virtual Receptionist
MAP Communications
Remote
07.2023 - Current
- Answered and screened calls to provide information, schedule appointments, and take detailed messages.
- Confirmed appointments, communicated with clients, and updated client records.
- Interacted with vendors, customers, and employee personnel to receive orders, direct activities, and communicate instructions.
Customer Service Professional
TruStage
Remote
03.2022 - 07.2023
- Maintained customer satisfaction and inquiries by responding to 40–60 daily incoming calls about individual life and accidental death policies from policy owners or third parties
- Initiate service transactions for disbursements, beneficiary management, or premiums
- Use Salesforce to thoroughly document calls.
- Generate 85% lead average for Liberty Mutual auto and home insurance policies
Participant Service Specialist
WEX, Inc
Remote
09.2019 - 01.2022
- Rapidly respond to 50–60 queries by phone, chat, and email addressing employer-sponsored medical spending accounts and COBRA coverage
- First-level technical assistance includes password resets, mobile application difficulties, account lockouts, and website and mobile app navigation
- Immediately and expertly respond to chat and email inquiries (on average, ten per hour)
- Maintained 98% customer service rating scores in all categories
Customer Service Representative (Holiday Temp)
AMAZON.COM
Remote
04.2019 - 09.2019
- Resolved 40–60 calls daily from customers with issues and concerns
- Process returns and issue mail authorizations for returned products
- Use Amazon’s software tools to process refunds, subscription changes, and password reset troubleshooting
Receptionist & Personal Assistant
GODFREY CONSULTING
04.2016 - 03.2019
- Oversaw general and administrative functions
- Handled phone calls, managed both incoming and outgoing mail, and maintained paper and electronic documents and records
- Communicated with clients and other individuals by answering questions, disseminating or explaining information, fulfilling requests for information, and addressing deficiencies.
Tax Preparer
Fair Tax, Inc
01.2015 - 04.2018
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Prepared 100–150 tax returns during scheduled appointment times based on complexity of tax returns
- Answered average of 30–40 overflow calls to schedule appointments and assist with tax and financial-related questions, utilizing friendly and competent demeanor
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Led quality reviews of 60–100 coworker's tax returns (per tax season) to ensure accuracy before transmittal to IRS
Education
Associate of Science - Accounting And Business Management
12.2019
23 credits towards AAS
Enrollment 2018-2019
High School Diploma -
05.2000
Skills
- FDCPA Educated
- Credit and Collections
- Salesforce CRM
- Account Management
- Chat and Email Support
- Verbal And Written Communication
- Strong Computer Skills
- 1st level Technical Assistance
Timeline
Virtual Receptionist - MAP Communications
07.2023 - Current
Customer Service Professional - TruStage
03.2022 - 07.2023
Participant Service Specialist - WEX, Inc
09.2019 - 01.2022
Customer Service Representative (Holiday Temp) - AMAZON.COM
04.2019 - 09.2019
Receptionist & Personal Assistant - GODFREY CONSULTING
04.2016 - 03.2019
Tax Preparer - Fair Tax, Inc
01.2015 - 04.2018
Southeast Technical Institute - Associate of Science, Accounting And Business Management
Brookings High School - High School Diploma,