Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rayan Rashid

Houston,TX

Summary

Second-year College Student majoring in Computer Information Systems at University of Houston seeking employment to utilize my skills and passion to build experience. I am motivated, hardworking and love hands-on experience in real life. I am diligent, honest, reliable, punctual and love to complete a task assigned to me efficiently. I am a quick learner, great at multitasking, and able to work productively in a team setting. I am willing at any time to undertake any challenge. Detail-focused Computer Support Specialist with [Number] years employing knowledgeable, research-intensive approach to computer hardware and software problem resolution. Expert at performing complex IT troubleshooting and resolution projects. Thorough monitoring of equipment and application performance to meet organizational performance thresholds. Resourceful tracking of industry technology trends and self-observed issue-resolution activity for standards adoption and IT documentation. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

4
4
years of professional experience
1
1
Certification

Work History

BEST BUY: GEEK SQUAD CONSULTATION AGENT

Best Buy
06.2023 - Current
  • I worked at Best Buy as a consultation agent for Geek Squad where we would provide technical support, troubleshooting and repair services for various consumer electronics and technology products
  • It is our primary role to assist customers with their technology related concerns and issues and provide a satisfactory solution and advice
  • I also have many certifications through Apple, Samsung, and Windows which makes me eligible to complete troubleshooting and repairs
  • This job has also helped hone my teamworking and customer satisfaction skills.
  • Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
  • Worked with multiple carriers and offered customers best insurance options for specific needs.
  • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
  • Tracked issue resolution policies to maintain compliance with internal standards.
  • Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.

Pharmacy technician

CVS Pharmacy
02.2021 - 04.2022
  • I've worked at CVS pharmacy with a wide range of patients, and it's our job as a team to make sure that our customers' interactions go smoothly and that they're happy with our service
  • As a pharmacy technician, we are responsible for filling patients' prescriptions and ensuring that all of their prescriptions are scheduled for when they are needed
  • We were also tasked with reviewing medication side-effects in order to reduce harmful drug interactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Front office assistant

Houston Pediatric Center
01.2020 - 01.2021
  • As a front office assistant at Houston Pediatric Center I would answer phone calls & emails
  • I would schedule appointments and greet patients as I check them in
  • I also would organize and file paperwork for the doctor.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Maintained up-to-date patient records with medical histories and test results.
  • Documented vital signs and health history for patients in clinic and hospital environments.

Education

Computer Information Systems

University of Houston -
Houston, TX
08.2025

High school diploma -

Klein High School
Klein, TX
01.2020

Skills

  • Customer Service
  • Hardworking
  • Problem-solving
  • Computer proficiency
  • Hardware Replacement
  • Computer System Maintenance
  • Configuring Devices
  • Technical Sales
  • Critical Thinking
  • Customer Needs Assessments
  • Bug Fixes
  • Computer Hardware Knowledge
  • Data Connectivity
  • Information Updates
  • File Management Software
  • Data Transfer Software
  • Software Deployment
  • Customer Experience
  • Hardware and Software Configuration
  • Computer System Diagnostics Software
  • Component Replacements
  • Customer Interaction
  • Equipment Maintenance
  • Hardware Evaluation
  • Technical Support and Assistance
  • Customer Satisfaction
  • Product Configuration

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Timeline

BEST BUY: GEEK SQUAD CONSULTATION AGENT

Best Buy
06.2023 - Current

Pharmacy technician

CVS Pharmacy
02.2021 - 04.2022

Front office assistant

Houston Pediatric Center
01.2020 - 01.2021

Computer Information Systems

University of Houston -

High school diploma -

Klein High School

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Rayan Rashid