Rayana Watson
Elyria,Ohio
Summary
Highly organized, hard-working, and dedicated management professional with a passion for developing relateable relationships with customers and staff. Experienced in creating structured training programs and implementing impactful, organized strategies to promote drive. Motivated to maintain high standards and provide superior customer service. Eager to transfer these skills to a new and inspiring role.
Overview
6
6
years of professional experience
Work History
ASSISTANT MANAGER
Marco's Pizza
06.2020 - Current
- Trains employees in customer service, money handing procedures, cleaning and sanitation procedures, safety regulations, product knowledge, and sales building
- Helps oversee the daily operations of the store, manages staff, and maintains cleanliness and organization
- Implements fun, innovative methods to help staff stay motivated, set goals, and accomplish those goals
- Resolves customer complaints quickly, calmly, and efficiently while maintaining a professional attitude
- Provides guidance and support to staff members as they acquire new skills and face challenges
- Counts drawer and completes appropriate paperwork at closing
STOCKER
Michael's
07.2019 - 08.2019
- Stocked shelves according to store layout in a timely manner
- Maintained a clean and organized work environment
PIZZA MAKER
Olde Town Pizza
05.2019 - 07.2019
- Ability to multitask between various tasks such as taking orders, making pizzas, and communicating with other members of the team
- Maintained cleanliness of work areas throughout shifts, including sanitizing surfaces, properly disposing waste, and consistently washing my hands
- Helped prepare fresh product for afternoon and evening business
- Properly rotated and restocked ingredients to promote freshness and organization
Education
BACHELOR OF ARTS (B.A.) - PSYCHOLOGY
Cleveland State University
Cleveland, OH12.2024
ASSOCIATE IN ARTS (A.A.) - PSYCHOLOGY
Lorain County Community College
Elyria, OH12-2023
Skills
- Task Delegation
- Leadership
- Problem-Solving
- Creativity
- Organized
- Self-Motivated
- Active Listening Skills
- Empathy
- Goal-Oriented
- Customer service
Timeline
ASSISTANT MANAGER
Marco's Pizza
06.2020 - Current
STOCKER
Michael's
07.2019 - 08.2019
PIZZA MAKER
Olde Town Pizza
05.2019 - 07.2019
BACHELOR OF ARTS (B.A.) - PSYCHOLOGY
Cleveland State University
ASSOCIATE IN ARTS (A.A.) - PSYCHOLOGY
Lorain County Community College
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