Rayanna Gonzalez
San Marcos,Texas
Summary
To obtain a position within your company that seeks a result oriented person who can add to the growth of the company.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail.
Overview
3
3
years of professional experience
Work History
Key Holding Manager
Invicta Stores
San Marco, TX
09.2024 - 09.2025
- Process accurate and efficient sales and return transactions.
- Over inventory control process.
- Demonstrated excellent product knowledge by constant training and learning through existing and new resources to maximize the customer experience.
- Achieved sales and service metrics in key measurable areas including financing programs, guarantees, among others.
- Provided Excellent Customer Service, making product recommendations, and gathering customer’s information to support continued engagement.
- Outreach or clientele, via phone call or email, Invicta Stores related information regarding promotions, new products, or special events to increase sales.
- Responsible for alarm activation/deactivation
- Responsible for Bank Deposits, general security guidelines, opening and closing procedures, and completion of the store’s daily business according to company standard.
- Perform other retail sales-related duties assigned
- Operated point-of-sale systems efficiently, processing transactions accurately and maintaining cash drawer integrity.
- Implemented visual merchandising strategies to optimize product displays and drive customer engagement within the store.
Cashier/ Sales Associate
Mias Table
Houston, TX
06.2024 - 08.2024
- Maintained inventory and handled product availability.
- Communicate with customers, understand, and fill their custom orders.
- Maintained personal and productivity sales goals
- Stocked shelves, created displays, and helped customers with recommendations
- Trained new employees and assisted them with sales knowledge.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in inventory management by restocking shelves and organizing products.
Insurance Specialist/Lead Sales Associate
Pearle Vision
Houston, Tx
09.2022 - 05.2023
- Processed insurance claims efficiently, ensuring compliance with company policies and state regulations.
- Assisted customers in understanding their insurance benefits, enhancing overall customer satisfaction.
- Collaborated with optical staff to verify patient eligibility for insurance coverage prior to services rendered.
- Supported management in evaluating policy changes and their impact on operational efficiency within the department.
- Communicated effectively with members of operations, finance, and clinical departments.
- Developed training materials for new staff on insurance processes and software systems utilized at Pearle Vision.
- Maintained high standards of customer service by building relationships with clients.
- Worked well in a team setting, providing support and guidance.
Education
High School - Business Administration And Management
North Shore Senior High School
Houston, TX01.2023
BBA - Business Administration And Management
Texas State University
San Marcos, TX11-2027
Skills
- Excellent Sales and Communication Skills
- Great Organization and Time Management Skills
- Exceptional Speech and Work Ethic Skills
- Familiar with Medical Terminology
- Honor Student, Student Council, and Class Officer
- Ability to run a Home-based Business
- Proven ability to work collaboratively with diverse groups and establish ongoing relationships
- Capable of quickly understanding how systems are used to provide efficient support
- Demonstrate outstanding customer orientation using my strong communication skills
- Strong Leadership, teaching, curriculum development, and writing capabilities
- Proven ability to achieve Sales Quotas
- Outstanding research and information management capabilities
- Honorable Problem-Solving skills
- Detail oriented, strong organizational skills with ability to carry out tasks with minimal to no supervision
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Social Media Platforms
- Extremely dedicated, organized, and very well team oriented
- Four years of successful experience working in Sales and Management
- Flexibility in the work schedule, including availability for mornings, evenings, weekends, holidays, and extended hours with regular attendance being essential
Timeline
Key Holding Manager
Invicta Stores
09.2024 - 09.2025
Cashier/ Sales Associate
Mias Table
06.2024 - 08.2024
Insurance Specialist/Lead Sales Associate
Pearle Vision
09.2022 - 05.2023
High School - Business Administration And Management
North Shore Senior High School
BBA - Business Administration And Management
Texas State University