Veronika Santiago-Ramos
Nashville,TN
Summary
Proven leader with a track record of enhancing operational efficiency and team management at Sam's Place. Excelled in multitasking and prioritizing tasks, boosting productivity by fostering a collaborative environment. Skilled in problem-solving and effective communication, achieving high levels of customer satisfaction and employee morale.
Overview
5
5
years of professional experience
Work History
Key Holding Manager
Sam's Place
08.2022 - Current
- Mentored junior staff members, providing guidance on best practices in customer service and store operations.
- Managed financial transactions accurately, balancing cash registers at the end of each shift.
- Created an inclusive atmosphere where employees felt comfortable sharing their ideas leading to increased productivity in daily tasks.
- Evaluated staff performance regularly, identifying areas for growth and development opportunities within the team.
- Maintained a safe and secure environment by adhering to company security policies and promptly addressing any issues.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
Shift Lead
7-Eleven
01.2022 - 01.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Line Cook
Chili's Bar and Grill
02.2020 - 12.2021
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Bloomingdale Senior High School
Brandon, FL06.2021
Skills
Operational Efficiency
Team Management
Policy Enforcement
Teamwork and Collaboration
Multitasking and Prioritizing
Problem-Solving
Time Management
Customer Satisfaction
Adaptability and Flexibility
Effective Communication
Timeline
Key Holding Manager
Sam's Place
08.2022 - Current
Shift Lead
7-Eleven
01.2022 - 01.2022
Line Cook
Chili's Bar and Grill
02.2020 - 12.2021
High School Diploma -
Bloomingdale Senior High School
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