Rayanne Moore
Homestead,FL
Summary
Dependable server, successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with guests, waitstaff and management.
Overview
11
11
years of professional experience
Work History
Office Assistant
Food Lion
12.2013 - 09.2018
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Server
Brixx Wood Fired Pizza
01.2017 - 09.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Red Lobster
09.2018 - 10.2019
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Specialty Merchandise Associate
Food Lion
10.2019 - 01.2025
- Answered customer questions regarding store merchandise, department information, and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced, and thanked all customers.
- Built end caps and aisle displays to highlight products and support latest promotions.
Server
Ricci's Trattoria
01.2022 - 04.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
Middle Creek High School
Apex, NC06-2015
Skills
- Planogram execution
- Credit and cash transactions
- Customer service
- Point of sale (POS) system operations
- Positive and professional
- Guest engagement
- Menu memorization
Timeline
Server
Ricci's Trattoria
01.2022 - 04.2023
Specialty Merchandise Associate
Food Lion
10.2019 - 01.2025
Server
Red Lobster
09.2018 - 10.2019
Server
Brixx Wood Fired Pizza
01.2017 - 09.2018
Office Assistant
Food Lion
12.2013 - 09.2018
High School Diploma -
Middle Creek High School
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