Rayce Cole
Burleson,TX
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in team collaboration and conflict resolution. Proven track record in optimizing operations and enhancing customer satisfaction through effective problem-solving and inventory management. Recognized for fostering a positive work environment and driving employee engagement to attain organizational objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
04.2022 - 07.2025
- Completed store opening & closing procedures and balanced tills with ease.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Starbucks Kiosk Manager
Tom Thumb
08.2021 - 03.2022
- Optimized staffing schedules to balance customer service needs with labor cost management objectives.
- Kept morale excellent with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping baristas for important projects.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
Starbucks Barista
Albertsons
12.2020 - 08.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Assisted seven stores in the district to maintain their needs at the highest level of care and quality, receiving three separate offers to take over as kiosk manager.
Education
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TX05-2027
Skills
- Patient care
- Healthcare communication
- Team collaboration
- Time management
- Conflict resolution
- Problem solving
- Inventory control and record keeping
- Workplace safety
Hobbies and Interests
- Astrophysics
- Music and Art
- Fashion and Design
- Backpacking and Hiking
Certification
- CPR, American Heart Association - July 2025
- BLS, American Heart Association - July 2025
Affiliations
Shadowing CRNA, Baylor Surgical Center - Fort Worth, Texas (September 2025 - Present)
Accomplishments
Starbucks Partner of the Quarter, Q3 2024 - Recognized for extraordinary service relating to employee and customer needs
Timeline
Shift Supervisor
Starbucks
04.2022 - 07.2025
Starbucks Kiosk Manager
Tom Thumb
08.2021 - 03.2022
Starbucks Barista
Albertsons
12.2020 - 08.2021
Bachelor of Science - Nursing
The University of Texas At Arlington