Life is made up of a series of judgments on insufficient data, and if we waited to run down all our doubts, it would flow past us.
Learned Hand
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Dukes Delivery Service
03.2024 - Current
Completed on-time deliveries by choosing best and most efficient routes.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Loaded truck and properly secured items to prevent damage for deliveries.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivered packages to customer doorsteps and business offices.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Managed customer inquiries and complaints in polite and professional manner.
Minimized company liability and risks to loads by obeying traffic laws.
Worked with road knowledge, GPS systems to navigate planned route and make adjustments.
Host/Server
Bellefonte Italian Resaurant
09.2023 - 03.2024
Monitored seating area and checked restrooms regularly to keep spotless.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Served food and beverages promptly with focused attention to customer needs.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Medical Assistant
Regional Endocrine Diabetes Association
06.2020 - Current
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms and allergies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Scheduled appointments, registered patients.
Tested and recorded blood glucose levels.
House Leader/Direct Support Staff
Caring Moore Homes
11.2017 - Current
Kept Clients mobile using training in safe mobility assistance
Organized effective medication plans to keep clients current with prescriptions.
Supported individuals personal hygiene by helping with basic tasks.
Assisted with client nutrition by shopping for healthy ingredients and preparing balanced meals.
Boosted efficiency by keeping work areas clean, tidy and free from debris.
Tracked Daily activities for consistent reporting.
Verified level of supplies and requested new inventory to meet service levels.
Certified Nursing Assistant
Riversbend Healthcare Center
03.2017 - 08.2017
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Followed safe lifting techniques and individual resident lifting instructions.
Assisted patients with ambulation and crutch walking.
Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Certified Nursing Assistant
Boyd Nursing and Rehabilitation Center Ashland Ky
06.2016 - 02.2017
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Monitored vital signs, such as blood pressure and pulse.
Maintained a clean, healthy and safe environment.
Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
Maintained accurate records of patient care, condition, progress and concerns.
CNA
Oakmont Manor
02.2015 - 03.2016
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
SRNA
Kingsbrook Lifecare Center
05.2013 - 03.2015
Providing patient care
Dressing Patients
Assisted with daily living activities
Transferred Residents that needed help moving.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Maintained accurate records of patient care, condition, progress and concerns.
Senior Associate 3 at PricewaterhouseCoopers Service Delivery Center (Kolkata) Pvt. Ltd.Senior Associate 3 at PricewaterhouseCoopers Service Delivery Center (Kolkata) Pvt. Ltd.