Summary
Overview
Work History
Education
Skills
Timeline
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Raychel Alexander

Wichita,KS

Summary

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Wingstop
Wichita, KS
06.2023 - 08.2024
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved conflicts between team members in an effective manner.
  • Established processes for monitoring customer satisfaction levels.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.

Crew Member

Bowlero Lanes
Wichita, Kansas
06.2022 - 12.2023
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.

Shift Manager/Key Holder

Wendys Restaurant
Wichita, KS
02.2020 - 01.2023
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.

Crew Member

McAllister's Deli
Wichita, Wichita
08.2020 - 01.2021
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Resolved customer complaints in a professional manner.

Education

High School Diploma -

Goddard High School
Goddard, KS
05-2021

Skills

  • Recruiting and interviewing
  • Cost Reduction
  • Task Delegation
  • Employee Scheduling
  • Product and service knowledge
  • Operations Management
  • Sales monitoring
  • Employee engagement
  • Staff Training and Development
  • Money Handling
  • Staff Supervision
  • Recruitment and hiring
  • Cost Control
  • Retail Operations
  • Sales Strategies

Timeline

Assistant Manager

Wingstop
06.2023 - 08.2024

Crew Member

Bowlero Lanes
06.2022 - 12.2023

Crew Member

McAllister's Deli
08.2020 - 01.2021

Shift Manager/Key Holder

Wendys Restaurant
02.2020 - 01.2023

High School Diploma -

Goddard High School

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Raychel Alexander