Raychel Raines
Mobile
Summary
Results-driven Retail Store Manager determined to exceed company goals. Successful at training employees on exceptional customer service etiquette and sales techniques.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
GP Mobile | T-Mobile
06.2021 - Current
- Exceeding sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Enhancing customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Recruited and retained top talent, with focus on creating a winning culture where employees feel empowered by providing positive feedback, and rewarding superior performance.
- Coaching employees and training on methods for handling various aspects of sales and operations, complicated issues, and difficult customers.
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimizing store displays and appearance via strategic merchandising systems.
- Optimizing inventory management with regular audits, implementing loss prevention initiatives, and submitting any necessary tickets.
- Creating effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Server
Innisbrook, A Salamander Golf & Spa Resort
09.2019 - 03.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Ruby Tuesday
09.2016 - 10.2019
Education
A.S - Psychology
St. Petersburg College
Clearwater, FLSkills
- Customer Service
- Effective Multi-tasking
- Detail Oriented
- Inventory Management
- Problem-Solving Strengths
- Retail Employee Training
- Coaching and Mentoring
- Promotional planning
- Profit and Loss Management
- Sales Growth
Accomplishments
- Ranked 41 out of 60 Store Managers for 2023 Winner's Circle. Currently ranked 39 for 2024 Winner's Circle.
- Ranked top 50 in ULB, increasing store ranking from bottom 2000's during my first month as RSM at a new location.
- Maintaining top 100 in ULB month over month since becoming RSM.
- Achieved #13 nationally and #1 in the company in ULB within my first three months as RSM.
Timeline
Retail Store Manager
GP Mobile | T-Mobile
06.2021 - Current
Server
Innisbrook, A Salamander Golf & Spa Resort
09.2019 - 03.2021
Server
Ruby Tuesday
09.2016 - 10.2019
A.S - Psychology
St. Petersburg College
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