Raychelett Lee
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver/CNA
Parkway Health & Rehabilitation
Memphis, USA
07.2023 - Current
- Assisted with measuring vital signs
- Provided assistance with dressing, cleaning wounds, toiletry
- Provided oral, dental and perineal care
- Medical Records Maintenance
- ICD-10 Knowledge
- HCPCS Coding
- HIPAA Compliance
- Patient confidentiality
- Insurance Verification
- Cash Handling
- Payment Scheduling
- Microsoft Office
- Positioned and transport patients' using gait belts
Phlebotomy Technician
901 Rejuvenate
Memphis, USA
07.2023 - 10.2024
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Packaged and shipped specimens to central lab daily
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie
- Assembled tourniquets, needles, and blood collection devices to prepare work trays
Customer Service Associate
Walgreens
02.2022 - 12.2022
- Registers customers purchases on assigned cash register, collect payments and disburse change as needed
- Assist with web pick-up
- Provide assistance with photo service and poster print
- Assure shelves and counters and clean and stocked
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided training and support to new associates to help provide high-quality customer service
Customer Service Representative
Startek
01.2019 - 01.2022
- Scheduled appointments when necessary
- Transferred calls to store phone lines
- Took complaint calls to note and provide customers'; customer based assistance
- Worked with phone systems through a head set control panel, including transfer calls and calls waiting
Education
Medical Assistant -
Professional Allied Health
Memphis, TNPhlebotomy Technician -
Professional Allied Health
Memphis, TNMedical Office Profession -
Concorde Career College
Memphis, TNCertified Nurse Assistance -
Career Academy
Memphis, TNSkills
- Calibrate Equipment
- Time Management
- Team Leader
- Peak and Trough Tests
- Patient Confidentiality
- Donor Suitability Determination
- Blood Cultures
- Medical Records Maintenance
- ICD-10 Knowledge
- HCPCS Coding
- HIPAA Compliance
- Insurance Verification
- Cash Handling
- Payment Scheduling
- Microsoft Office
Certification
- CPR/BLS & MED Certified
- CNA Certified
- Phlebotomy Certified
- Medical Assistant Certified
Timeline
Caregiver/CNA
Parkway Health & Rehabilitation
07.2023 - Current
Phlebotomy Technician
901 Rejuvenate
07.2023 - 10.2024
Customer Service Associate
Walgreens
02.2022 - 12.2022
Customer Service Representative
Startek
01.2019 - 01.2022
Medical Assistant -
Professional Allied Health
Phlebotomy Technician -
Professional Allied Health
Medical Office Profession -
Concorde Career College
Certified Nurse Assistance -
Career Academy