Raychell Kingsby
Milwaukee,WI
Summary
Dedicated customer service professional recognized for exceptional productivity and efficiency in task execution. Expertise in conflict resolution, data entry, and customer relationship management enhances communication and problem-solving capabilities, ensuring optimal customer experiences. Committed to continuous improvement and positive outcomes while effectively managing diverse tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Overnight Stocker
Walmart
New Berlin, WI
04.2023 - 02.2025
- Stocked shelves with merchandise to ensure availability of products for customers.
- Picked up boxes and related trash from sales floor.
- Identified and quickly handled spill clean-up.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Organized shelves, racks and bins to ensure product availability.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
Customer Call Center Representative
ResultCx
02.2023 - 01.2025
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Provided customer service support by responding to inquiries and resolving complaints in a timely manner.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Updated customer accounts, addresses and contact information within call management databases.
- Attended training sessions periodically to stay abreast of industry trends and best practices for providing excellent customer service.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Collaborated with colleagues across departments such as sales, technical support, accounting. to ensure complete resolution of customer issues.
Customer Service Advisor
Concentrix
01.2023 - 12.2023
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Enhanced accessibility by systematically locating necessary tax forms.
- Offered support for resolving login issues.
- Resolved technical issues efficiently.
Personal Caregiver
Iris healthcare
Wauwatosa, WI
03.2022 - 12.2022
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Supported bathing, dressing and personal care needs.
- Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Assisted clients with maintaining good personal hygiene.
- Drove clients to doctors' appointments and social outings.
- Built strong and trusting rapport with clients and loved ones.
Personal Caregiver
Atlas Healthcare Inc
Hales Corners, WI
04.2021 - 01.2022
- Maintained detailed records of services performed on clients.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Tracked and reported clients' progress based on observations and conversations.
- Provided patients with transportation to and from doctor appointments.
- Supported bathing, dressing and personal care needs.
- Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
Retail Sales Associate
Goodwill
West Allis, WI
12.2018 - 01.2019
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Greeted customers upon entering the store and provided assistance.
- Bagged or packaged purchases and wrapped gifts.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assisted customers with finding the right product for their needs.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Crew Member
McDonald's
West Allis, WI
11.2016 - 12.2017
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Wiped down tables and equipment, swept and refilled stock.
- Provided excellent customer service at all times.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Organized and restocked supplies to support operations and team productivity.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Washed dishes, cleaned countertops and sanitized high-use areas.
Education
High School Diploma -
Iforward Online Charter School
Grantsburg, WI06-2018
Skills
- Stock replenishment
- Load sorting
- Pallet building
- Shipment unloading
- Cardboard compacting
- Stocking shelves
- Customer service excellence
- Call center experience
- Technician dispatching
- Live chat support
- Follow-up calls
- Call center operations
- Email management
- Building rapport
- Quality assurance
- Proficient in [software]
- Cash handling
- Teamwork
- Stocking and receiving
- Stockroom safety procedures
- Shelf stocking
- Problem-solving
- Verbal and written communication
- Cooking
- Time management
- Customer engagement
- Willingness to learn
- Basic math
- Food preparation
- Taking orders
- Cleaning
- Workplace efficiency
- Client companionship
- Bathing assistance
- Meal preparation
- Transportation services
- Dietary monitoring
- First aid and safety
- Light housekeeping
- Assisted lifting
- Medication management
- Dressing assistance
- Toileting assistance
- First aid training
- Cooking and meal preparation
- Nutrition
- Typing speed
- Computer skills
- Email support
- Written and oral communication
- Call control
- LiveChat
- Complaint handling
- Dispute resolution
Certification
- CBRF Corticate
Accomplishments
- Honors Student
- High School Graduate
Affiliations
- volunteer at elementary school high school year
- volunteer at nursing home high school year.
Languages
English
Professional
References
References available upon request.
Timeline
Overnight Stocker
Walmart
04.2023 - 02.2025
Customer Call Center Representative
ResultCx
02.2023 - 01.2025
Customer Service Advisor
Concentrix
01.2023 - 12.2023
Personal Caregiver
Iris healthcare
03.2022 - 12.2022
Personal Caregiver
Atlas Healthcare Inc
04.2021 - 01.2022
Retail Sales Associate
Goodwill
12.2018 - 01.2019
Crew Member
McDonald's
11.2016 - 12.2017
High School Diploma -
Iforward Online Charter School