Raydell Nivar Rodriguez
Hyattsville,MD
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Supervisor
Napoli Pizza
Lodi, NJ
06.2022 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Complied with company policies, objectives and communication goals.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
Hookah Server
Vida Garden
Englewood, NJ
06.2022 - 08.2023
- Followed company policies and procedures consistently.
- Resolved customer complaints in a professional manner.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Participated in staff meetings to discuss strategies for improving customer experience.
- Ensured that all hookah pipes were filled, lit, and extinguished properly.
- Handled inventory of beverage supplies, rotating products based on shipments, ordering more supplies and keeping detailed records.
- Checked on dining area to identify immediate needs and reset tables between guests.
- Greeted customers, answered questions and recommended specials to increase profits.
Plumber's Assistant
T-mount Plumbing and Construction
Nutley, NJ
08.2021 - 06.2022
- Operated power tools such as saws, drills, grinders, safely when required.
- Assisted plumber in preparing and laying out materials for plumbing jobs.
- Assisted team by inspecting pipes and piping systems to assess quality and condition.
- Assisted with installation of systems, components and construction materials into new and remodeled buildings.
- Arranged and transported supplies needed for individual plumbing jobs and unloaded truck upon arrival.
- Installed water and drainage systems for buildings and homes under plumber supervision.
- Performed basic work such as snaking drains with little oversight.
Cashier
Chipotle
Paramus, NJ
05.2019 - 08.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts.
- Answered customers' questions and provided information on store procedures or policies.
- Answered phone calls to assist customers with questions and orders.
- Helped with purchases and signed customers up for rewards program.
Education
High School Diploma -
Elmwood Park Memorial High School
Elmwood Park, NJ08-2020
Skills
- Performance management
- Customer service
- Conflict resolution
- Team building
- Process improvement
- Plumbing installation
- Willing to learn
- Preventive maintenance
- Time management
- Effective communication
- Problem solving
- Workplace safety
- Hand and power tool operation
- Bilingual
- Flexibility
- Furniture assembly
- Quality assurance
- Multitasking Abilities
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor
Napoli Pizza
06.2022 - Current
Hookah Server
Vida Garden
06.2022 - 08.2023
Plumber's Assistant
T-mount Plumbing and Construction
08.2021 - 06.2022
Cashier
Chipotle
05.2019 - 08.2021
High School Diploma -
Elmwood Park Memorial High School
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