Raye Wilson
Cherry Hill,United States
Summary
Seeks a senior management level position in Custodial operations.
Professional with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively.
Overview
30
30
years of professional experience
Work History
Assistant Director Facilities and Support Services
Drexel University
Philadelphia, PA
01.2016 - Current
- Directs all environmental services shift operations, and ensures all cleaning services are provided in accordance with established protocols
- Coordinates environmental services part-time personnel pool
- Oversees weekly payroll sheets for full-time and part-time employees
- Recruits, coaches, develops and retains qualified and competent staff
- Creates and maintains an environment in which staff feel valued appreciated and recognized
- Ensures a safe working environment through compliance with hospital policies and procedures regarding safety, infection control and security.
- Monitors Union related activities of the custodial staff. Participates in grievance hearings as required
Operations Manager
CHOP - Children's Hospital
Philadelphia, PA
01.2015 - 01.2016
- Directs all environmental services shift operations, and ensures all cleaning services are provided in accordance with established protocols
- Coordinates environmental services part-time personnel pool
- Oversees bi-weekly payroll sheets for full-time and part-time employees
- Develops reward and recognition programs for outstanding performance
- Creates and maintains an environment in which staff feel valued appreciated and recognized
- Ensures a safe working environment through compliance with hospital policies and procedures regarding safety, infection control and security.
- Recruits, coaches, develops and retains qualified and competent staff
Operations Manager
MHD - Thomas Jefferson University Health Systems
Philadelphia, PA
01.2013 - 01.2015
- Developed staffing plan that resulted in a 75K dollar savings in annual salaries and wages
- Created daily schedules for each area of responsibility
- Realized a 50K dollar projected annual savings in supply costs
- Documented annual employee appraisals on direct reports
- Analyzed data from quality indicators and identified opportunities for improvement
- Educated staff on practices relating to regulatory standards, TJC, DEP, DOH and OSHA
- Processed department payroll using KRONOS software package
- Main department's waste manifest according to 40 CFR265.16, 40 and 49 CFR172.704
Manager
MTC - Main Line Health System
Lima, PA
01.2010 - 01.2012
- Implemented furniture cleaning schedule resulting in a 35K dollar cost savings
- Completed 2012 TJC survey with zero RFIs in environment of care standards
- Implemented team cleaning procedure resulting in a 20 percent increase in productivity
- Maintain close inspection checks on work performed by vendors
- Trained new employees on in housekeeping methods and procedures
- Served on facility's safety committee
- Served on infection prevention and control committee
Associate Director
PAH - University of Pennsylvania Health System
Philadelphia, PA
01.2008 - 01.2010
- Regularly met with employees to foster employee engagement
- Collaborated with clinical leadership to address customers needs and build customer loyalty
- Reviewed customer survey comments and performed follow-up when appropriate
- Analyzed data from quality indicators and identified opportunities for improvement
- Implemented and followed through on department's TJC action plans
- Served as Hospital Administrator-On-Call
- Committee member for infection prevention and control
Supervisor/Training/QA Coordinator
PAH - University of Pennsylvania Health System
Philadelphia, PA
01.1996 - 01.2008
- On-boarded new staff in department procedures and the use of supplies and equipment
- Documented all employee training in department training records
- Conferred with department managers regarding trainees' progress
- Inspected quality and quantity of work and coached trainees on conditions that did not meet department standards
- Submitted written evaluation of trainees at the end of training period
- Responsible for department's compliance of annual mandatory training
- Researched new products and their use and made recommendations to the director
- Designed and conducted regular in-service training for employees in all positions
Education
B.S. - Business Management
University of Phoenix
Phoenix, AZ08-2007
Skills
- Regulatory compliance
- Employee relations
- Operations management
- Recruitment and hiring
- Computer skills
- Teamwork and collaboration
- Hiring and training
- MS office
- Staff training
- Performance evaluations
- Onboarding and orientation
Timeline
Assistant Director Facilities and Support Services
Drexel University
01.2016 - Current
Operations Manager
CHOP - Children's Hospital
01.2015 - 01.2016
Operations Manager
MHD - Thomas Jefferson University Health Systems
01.2013 - 01.2015
Manager
MTC - Main Line Health System
01.2010 - 01.2012
Associate Director
PAH - University of Pennsylvania Health System
01.2008 - 01.2010
Supervisor/Training/QA Coordinator
PAH - University of Pennsylvania Health System
01.1996 - 01.2008
B.S. - Business Management
University of Phoenix
Military Service
- Branch: US Air Force Reserves
- Service Country: United States
- Rank: E5
- July 1990 to 2000