Summary
Overview
Work History
Education
Skills
I am currently writing my first light novel
Interests
Timeline
Hi, I’m

Rayhann Victoria

Geek Squad Agent
Reading,PA

Summary

Resourceful and dedicated individual that possesses excellent analytical skills and demonstrates commitment to providing exceptional services to customers and co-workers. Has obtained multiple experiences within the workforce dealing with Customers and strategic problem solving and planning. Who is now seeking employment to use work experience

Overview

7
years of professional experience

Work History

Best Buy
Wyomissing, PA

Advanced Repair Agent
10.2022 - Current

Job overview

  • Performed regular upgrades to update systems and improve operability.
  • Assembled, maintained and repaired system hardware.
  • Provided customers with troubleshooting, repair and support services within [Type] environments.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Dismantled machines and equipment to remove defective parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Tested parts and components to confirm adherence to manufacturer specifications.
  • Installed and programmed variety of consumer products.
  • Provided technical advice and guidance to customers on use and maintenance of products.
  • Inspected and tested, repaired and refurbished products for proper operation.
  • Communicated with suppliers and vendors to order new parts and components.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Restored data on computers and office machines.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Demonstrated increased knowledge of company products and equipment.
  • Generated reports for customer service issues and repair records.
  • Assisted customers with technical support inquiries.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Documented changes and actions in computer-based tracking system.
  • Explained diagnostic findings to customers and outlined repair or service options.

Best Buy
Wyomissing, PA

Consultation Agent
02.2022 - Current

Job overview

  • Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Tested new software and hardware prior to deployment.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Generated new sales, retained existing members and grew overall book of business through multiple product offerings.

Home Depot
Wyomissing, PA

Lumber Sales Associate
01.2021 - 08.2021

Job overview

  • Moved bulk customer orders with safe operation of forklifts.
  • Assisted customers in determining best-fit products and located desired items in lumber yard.
  • Supported commercial customers in setting up accounts and finding consistent lumber supplies.
  • Increased per-customer sales totals by recommending additional tools, supplies and lumber.

Nordstrom
White Plains, NY

Barista
12.2019 - 10.2020

Job overview

  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

McDonald's
White Plains, NY

Team Member
04.2018 - 09.2019

Job overview

  • Contributed to team success by completing jobs quickly and accurately.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.

White Plains Youth Bureau
White Plains, NY

Youth Worker
06.2016 - 09.2017

Job overview

  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences.

Education

White Plains High School
White Plains, NY

High School Diploma
09.2015 - 2019.06

University Overview

  • captain of the varsity football team

Westchester Community College
Valhalla, NY

No Degree
05.2001

University Overview

  • Dean's List Fall of 2019

Skills

Computer system repair

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I am currently writing my first light novel

I have been writing a story I came up with since high school

Interests

Reading manga

Timeline

Advanced Repair Agent

Best Buy
10.2022 - Current

Consultation Agent

Best Buy
02.2022 - Current

Lumber Sales Associate

Home Depot
01.2021 - 08.2021

Barista

Nordstrom
12.2019 - 10.2020

Team Member

McDonald's
04.2018 - 09.2019

Youth Worker

White Plains Youth Bureau
06.2016 - 09.2017

White Plains High School

High School Diploma
09.2015 - 2019.06

Westchester Community College

No Degree
05.2001

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Rayhann VictoriaGeek Squad Agent