Rayjay Henry
Garden Grove,CA
Summary
Professional, detail-oriented Network Administrator motivated to drive projects from start to finish as part of a dynamic team. Skilled Service Coordinator with 6 years of experience managing referrals, scheduling appointments and interacting with clients. Exceptional communication skills from initial contact to follow-up.
Overview
23
23
years of professional experience
Work History
Staffing Coordinator Supervisor
Acuity Care Services
Orange
11.2019 - Current
- Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
- Developed and facilitated new-hire orientations.
- Audited workplace, employee and management policies and procedures.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Service Coordinator Supervisor
Maven IT Group
Irvine
07.2018 - 10.2019
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Answered questions and provided information to customers about new software or hardware.
Service Coordinator
NG IT Solutions
Long Beach
12.2016 - 07.2018
- Provided base level IT support to non-technical personnel within the business
- Defined and documented technical best practices
- Managed call flow and responded to technical support needs of customers
- Installed software, modified and repaired hardware and resolved technical issues
- Reviewed technical documentation and procedures
- Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
Security Officer
Universal Protection
Santa Ana
03.2013 - 01.2016
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Monitored and reported suspicious activities to local authorities.
- Secured all doors in the office and main building after hours.
- Performed surveillance of suspects using binoculars, cameras and camcorders.
- Screened all passengers, crew members and employees for weapons and contraband.
(13D) Field Artillery Automated Tactical Data System Specialist
United States Army
Schofield
02.2009 - 01.2013
- Recommended network security standards to management.
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
- Wrote office job descriptions and directives.
- Prepared documents for destruction.
- Operated and maintained communications equipment.
- Expert in tactical and technical guidance.
- Documented and processed classified materials.
- Developed and rolled out new policies.
Back Room Stock
Target
Santa Ana
01.2008 - 01.2009
- Answered questions regarding the store and its merchandise.
- Greeted customers and ascertained customers' needs.
- Helped customers with questions, problems and complaints in person and via telephone.
- Organized racks and shelves to maintain the visual appeal of the store.
- Developed positive customer relationships through friendly greetings and excellent service.
Sales
BlockBuster Video
Buena Park
05.2006 - 01.2009
- Consistently hit and exceeded sales goals by 20%.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Followed merchandising guidelines to present visually appealing displays.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Answered customer telephone calls promptly and in an appropriate manner.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Culinary Specialist
United States Navy
San Diego
06.2001 - 06.2005
- Developed and led training programs in preparation for combat.
- Trained in the use of tear gas and explosives.
- Operated and maintained communications equipment.
- Expert in tactical and technical guidance.
- Documented and processed classified materials.
- Guided and coordinated unit's force protection programs to meet fleet requirements.
- Tracked personnel and supplies within the company.
- Tracked and filed administrative paperwork and personnel folders.
- Operated and maintained field communications equipment.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
Education
Information Technology Certificate - Information Technology
Southern California Institute of Technology
525 North Muller Street #200, Anaheim, CA 9280112.2016
High School Diploma -
Paramount High School
Paramount, CA06.1998
Skills
- Excellent problem-solving abilities
- Website and portal monitoring
- Network maintenance
- System upgrades
- System backups
- Excellent communication skills
- Excellent diagnostic skills
- Website maintenance
- Data entry
- Technical support
Key Strengths
-Customer Services
-Communication Skills
-Time Management
-Organizational Skills
-Ability to multi-task
Education
-Lab Hand on Computer Networking Lab (netLab) is a virtual cluster of multiple networking devices, including servers, clients, routers, switch and firewalls. The servers and network devices are Microsoft and Cisco based respectively. Students train to install, administer and configure clients, server and the network devices that connect them to build network infrastructures for a variety of business needs, from small business to large enterprises.
-Routers
-Switches
Operating Systems
Windows XP/7/8.1/10/11, Mac OS X
Software Applications
MS Office 365 (Word, Excel, Power Point) Easy to boot, Adobe Photoshop, and Google Drive.
Timeline
Staffing Coordinator Supervisor
Acuity Care Services
11.2019 - Current
Service Coordinator Supervisor
Maven IT Group
07.2018 - 10.2019
Service Coordinator
NG IT Solutions
12.2016 - 07.2018
Security Officer
Universal Protection
03.2013 - 01.2016
(13D) Field Artillery Automated Tactical Data System Specialist
United States Army
02.2009 - 01.2013
Back Room Stock
Target
01.2008 - 01.2009
Sales
BlockBuster Video
05.2006 - 01.2009
Culinary Specialist
United States Navy
06.2001 - 06.2005
Information Technology Certificate - Information Technology
Southern California Institute of Technology
High School Diploma -
Paramount High School