Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Nuno Couto

Nuno Couto

Taunton,MA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.

Overview

23
23
years of professional experience

Work History

Project Coordinator

Comcast
Taunton, MA
06.2022 - 12.2023
  • Responsible for new network builds, extensions, rebuilds, and storm recovery work within network footprint.
  • Actively participating in Fiber outage on call rotation.
  • Work closely with business partners to ensure deadlines are met.
  • Keep subscribers apprised of processes until final build is completed.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Allocated resources and materials to respective departments to accommodate needs.
  • Liaised between departments, vendors and clients to monitor project expenses.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Assessed, monitored and reported on work progression.
  • Skilled in working within P2, WorkBench, and CRUDD databases.
  • Experienced working with Microsoft Excel and Microsoft Word.

Network Maintenance Technician 5P

Comcast
Norwell, MA
11.2018 - 06.2022
  • Responsible for performing routine troubleshooting calls, surveys, outage repair, track/repair CLI, and power supply maintenance in accordance with Comcast procedures. Called upon to resolve service failures related to but not limited to, all Comcast services.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Survey Comcast plant in order to ensure service availability to potential customers.
  • Perform multi-product service calls for residential and business products. Troubleshoot the forward and return path in the drop from the tap to the house. Prioritize and organize effectively.
  • Track and repair leakage, as necessary. Work and travel in inclement weather. Normal shift work, along with on-call rotation, and storm recovery efforts.
  • Knowledge of Comcast system maps and ability to aid business partners locate underground and aerial plant for construction purposes.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Responsible for troubleshooting and identifying fiber light issues at nodes and ensuring optimum light levels. Skilled in fiber scope, OTDR, and fiber light meter use.

CommTech5A

Comcast
Taunton, MA
09.2000 - 10.2018
  • Completed new connects, reconnects, disconnects and service changes for residential customers.
  • Experienced in Xfinity Home product.
  • Back up Business Class technician.
  • Troubleshooting using divide and conquer method in problem solving customers' inquires and concerns. Ensuring products and services are working properly to drive a positive customer experience.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • As a senior technician, I was routed escalated service issues or repeat service calls.

Education

Certificate - Telecommunications

MTTI
East Providence, RI

High School Diploma -

Bristol - Plymouth Regional Technical School
Taunton, MA

Skills

  • Network repairs and maintenance
  • Network maintenance
  • Coordinating maintenance
  • Preventive maintenance services
  • Installation for preventive maintenance of outside plant
  • Excellent problem-solving abilities
  • Experienced installing active and passive devices within a hybrid-fiber/coax system
  • Educating customers
  • Troubleshooting RF and fiber faults
  • Excellent communication skills
  • Map reading
  • Networking with other departments to resolve issues at hand
  • P2, WorkBench, Crudd
  • Microsoft Excel and Word
  • Project Coordinating

Languages

Portuguese
Native/ Bilingual

Affiliations

Taunton Yacht Club member since 2017

Taunton Yacht Club Vice Commodore 2018 - 2021

Taunton Yacht Club Rear Commodore 2022 - Present

Commtech Jeopardy team member 2003, 2016, 2018, and 2021

Timeline

Project Coordinator

Comcast
06.2022 - 12.2023

Network Maintenance Technician 5P

Comcast
11.2018 - 06.2022

CommTech5A

Comcast
09.2000 - 10.2018

Certificate - Telecommunications

MTTI

High School Diploma -

Bristol - Plymouth Regional Technical School

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