Raylene Marquez
Fernley,NV
Summary
Experienced Customer Service Supervisor bringing 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
24
24
years of professional experience
Work History
Customer Service Supervisor
Schluter Systems
06.2011 - Current
Clerk-Customer Service
Bob Tuckers Pharmacy
11.2010 - 06.2011
Office Manager-Customer Service
Mergenthaler Transfer& Storage
10.2007 - 08.2010
Receiving Team Lead
Robert Bosch Power Tools
12.2000 - 08.2007
Education
High School Diploma -
Earl Wooster High School
Reno, NVSkills
- Administration-Customer Service Supervisor
- Strong analytical and organizational skills
- Promotes and maintains a positive and enthusiastic work environment
- Scheduling staff, and running KPIs to ensure a balance of staff
- Able to make effective decisions, prioritize assignments, and direct workforce in ever-changing, fast-paced office environment
- Excellent interpersonal skills, phone manners, and office etiquette
- Strong decision-making and problem-solving skills
- Windows operating systems, Microsoft Word, Excel, SAP, INFOR, M-files
- Create spreadsheets for multiple accounts for billing
- Verify documents
- Payroll, Hire and Firing
- Organize and lead weekly department meetings
- Works with the team in reviewing processes and procedures to improve customer satisfaction continuously
- Able to train, lead, mentor, and motivate a team in a process-driven environment
- Attend company-wide meetings for the view of Customer Service
- Take elevated disgruntled calls from customers
- Monitor phone queues to ensure ample coverage
- Provide requirements and procedures to customers
Timeline
Customer Service Supervisor
Schluter Systems
06.2011 - Current
Clerk-Customer Service
Bob Tuckers Pharmacy
11.2010 - 06.2011
Office Manager-Customer Service
Mergenthaler Transfer& Storage
10.2007 - 08.2010
Receiving Team Lead
Robert Bosch Power Tools
12.2000 - 08.2007
High School Diploma -
Earl Wooster High School
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