Priscilla Muguerza
League City,Texas
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with the ability to manage multiple tasks and priorities with the necessary foresight to advance a group's future interests. Excellent interpersonal skills, coordination skills, and capable of working with all levels of internal employees, clients, and customers. Willing to compromise and accept others' ideas and suggestions, offer personal insights in order to address a challenge and recommend solutions while using excellent analytical and organizational skills. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives. Recognized for exemplary customer service and team collaboration.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Big Time Transportation
La Porte, TX
2012.02 - 2023.02
- Spoke with customers regarding complaints, gathering all necessary information to make educated decisions and address issues related to intermodal transportation
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues
- Actively listened to customers, handled concerns quickly and escalated major issues to manager.
Executive Assistant
Houston International Insurance Group
Houston, TX
2009.11 - 2012.01
- Provide high level administrative support to the Chairman and Chief Executive Officer
- Manage and maintain executive schedule
- Prepare statistical reports for executive review and action
- Prepare correspondence, meeting agendas and coordinate meetings and conference calls
- High-level and extensive senior executive contact
- High-level and extensive client contact
- Arrange and schedule all international and business travel
- Order and update all office supplies
- Regularly contact and communicate with all vendors
Customer Service Supervisor
Verizon Wireless
Houston, Texas
2007.11 - 2009.10
- Supervised and supported a customer service staff of 11 people
- Trained staff personnel on procedures and operations
- Provide coaching and support to customer service team
- Responsible for holding weekly training session for the service team
- Meet and exceed store revenue targets for new customer activations, accessories sales, data sales and customer renewals
- Implementation of store opening and closing procedures
- Accurately process customer transactions, audit, and reconcile daily cash
- Ensure customer satisfaction by resolving all customer escalation issues
- Remain current on all wireless products, services, industry and competitive trends
Personal Trainer
24 Hour Fitness
Friendswood, TX
2007.04 - 2007.08
- Individualized assistance that includes education and guidance for proper diet, cardio respiratory training, supplementation, and resistance training
- Assist members on understanding how to operate the weight resistance and cardiovascular equipment correctly
- Evaluate member needs and assist and encourage members to achieve fitness goals
- Conduct fitness assessments with new members and members not enrolled in service or as assigned by fitness manager
- Meet and exceed monthly service and supplementation goals as assigned by fitness manager
Store Manager
T-Mobile Retail Store
Houston, Texas
2004.05 - 2006.12
- Execute the retail strategy: sales, merchandising, operating, and human resources strategies
- Achieve and maintain activation goals and efficiency goals
- Manage the store to achieve the operation targets and goals established for the organization
- Responsible for recruiting, interviewing, scheduling, and training sales personnel
- Daily reconciliation to all daily register summary reports and deposits
- Ensure compliance to all cash handling procedures
- Manage and control store petty cash fund
- Ensure the physical inventory levels and shrinkage are managed to goals
- Ensure accurate inventory records, timely administrative functions and maintenance of expected staffing levels
- Monitor and take action on weekly, monthly, and quarterly reports including sales reports, staffing reports and inventory tracking
Assistant Manager
Origins
Friendswood, Texas
2001.02 - 2004.03
- Prepare employee payroll and resolve conflicts
- Create sales reports, employee responsibilities and duties, and sales tracking sheets
- Responsible for shipping and receiving of merchandise and other inventory
- Event coordinator for store events
- Visual merchandising manager
- Opening and closing of the store and prepared all nightly deposits
Education
Professional Fitness Instructor Training
Memorial Hermann Southwest
Houston, TX03.2007
High School Diploma -
Incarnate Word Academy
Houston, TX05.1996
Skills
- Complete Assignments creatively and accurately
- Strong Communication Skills
- Fluent in conversational and written Spanish
- Highly Successful in customer relations
- Knowledgeable in all Microsoft Office Suite programs
- Capable of developing and maintaining a positive business image
- Conflict resolution and satisfying customer needs
- Initiate learning and address challenges in all areas
- Act and think independently without specific instructions
- Project a professional attitude for the company
- Maintain high standards of quality and effectiveness in all areas
- Experienced motivator and team builder
- Proficient supervisor of full-time and part-time staff members
References
References available upon
Languages
Spanish
Native/ Bilingual
Certification
- 24 Hour Fitness Apex Certification (2007)
Timeline
Customer Service Supervisor
Big Time Transportation
2012.02 - 2023.02
Executive Assistant
Houston International Insurance Group
2009.11 - 2012.01
Customer Service Supervisor
Verizon Wireless
2007.11 - 2009.10
Personal Trainer
24 Hour Fitness
2007.04 - 2007.08
Store Manager
T-Mobile Retail Store
2004.05 - 2006.12
Assistant Manager
Origins
2001.02 - 2004.03
Professional Fitness Instructor Training
Memorial Hermann Southwest
High School Diploma -
Incarnate Word Academy