Joyce Stanfield
Oldsmar,Florida
Summary
Experienced Customer Service Supervisor bringing 10 + years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
20
20
years of professional experience
Work History
Customer Service Supervisor
Walmart
06.2003 - 12.2022
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Researched and corrected customer concerns to promote company loyalty.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Education
Associate of Science - Clerical And Accounting
Technical Career Institute
Springfield OhSkills
- Workflow Schedules
- Key Performance Indicators (KPIs)
- Special Assignments
- Customer Implementation
- Customer Service
- Maintaining Clean Work Areas
- Account Management
- Customer Relations
- Motivational Leadership
- Daily Timekeeping
- Performance Management
- Team Productivity
- Verbal and Written Communication
- Customer Relationship Management
- Call Monitoring
- Time Tracking
- Staff Assignments and Supervision
- Professional Phone Etiquette
- Customer Service Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Supervisor
Walmart
06.2003 - 12.2022
Associate of Science - Clerical And Accounting
Technical Career Institute
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