Raymond Johnson
Shreveport,LA
Summary
I have been in the management with the United States Postal Service for quite some time now. I have the experience to lead my team into success while watching the bottom line and assuring that the company will profit and the management team will receive extra incentives. I have a passion for leadership and to be the one that pushes my employees to do their best job so we can get the best results in a safe manner. Being in management allows me to use my skills to help train others and also give insight to some on how we can be successful with the company.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
United States Postal Service
06.2014 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
No Degree -
Northwestern State University of Louisiana
Natchitoches, LASkills
- Training Programs
- Customer Implementation
- Account Management
- Maintaining Clean Work Areas
- Customer Relationship Management
- Customer Service
- Corrective Actions
- Daily Timekeeping
- Team Productivity
- Customer Relations
- New Hire Training
- Staff Assignments and Supervision
- Performance Management
- Team Meetings
- Workforce Management
- Time Tracking
- Call Monitoring
- Schedule Management
- Job Assignments
Affiliations
Young Adult Pastor at Bethlehem Missionary Baptist Church(Shreveport, La.)
Timeline
Customer Service Supervisor
United States Postal Service
06.2014 - Current
No Degree -
Northwestern State University of Louisiana
Similar Profiles
Charles TherrienCharles Therrien
Rural Carrier Part-Time Flexible at United States Postal ServiceRural Carrier Part-Time Flexible at United States Postal Service
Kevin ChillisKevin Chillis
Process Control Assistant at United States Postal ServiceProcess Control Assistant at United States Postal Service
Jennifer WesternJennifer Western
CCA- City Carrier Assistant at United States Postal ServiceCCA- City Carrier Assistant at United States Postal Service
Anthony SynovecAnthony Synovec
Mail Carrier at United States Postal ServiceMail Carrier at United States Postal Service
DAJERIOUS JACKSONDAJERIOUS JACKSON
Assembly Line Production Worker at FrymasterAssembly Line Production Worker at Frymaster