Raymel Castro
Rollout Speciallist
New York,NY
Summary
Results-driven Computer Science professional with good technical skills, firm grasp of business needs and understanding of user requirements gathering. Assesses risks, troubleshoots problems and conducts tests. Excellent communication and planning abilities.
Overview
1
1
year of professional experience
Work History
Assistant Manager of Operations
LaserShip
Bellville, NJ
04.2020 - 06.2020
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
Rollout Specialist
New York Resbyterian Hospital
New York, NY
12.2018 - 12.2019
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow company associates on existing and new training programs.
- Installation in deployments on 3,000 computers, 2,000 printers, and 1500 scanners.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Troubleshooting and maintenance of devices.
Education
Bachelor of Science - Computer Science
New Jersey City University
Jersey City, NJ06.2017
Skills
- Printers and Peripherals Installation
- System Start-Ups and Shutdowns
- Help Desk Assistance
- Server Problem Identification
- Production Work
- Computer Hardware Knowledge
- Machine Reassembly
- Cable Management
- Computer Utilization
- Strong Communication and Interpersonal Skills
- Software Installation
- Data Building and Modeling
- Computer Repair
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Assistant Manager of Operations
LaserShip
04.2020 - 06.2020
Rollout Specialist
New York Resbyterian Hospital
12.2018 - 12.2019
Bachelor of Science - Computer Science
New Jersey City University
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