MICHEL DUMAS
BROOKLYN,NY
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level computer technician and IT Engineer position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Computer Technician and Assistant Manager
Computer Smart Shop LTD
01.2020 - Current
- Diagnostic and repair PC and Mac Laptop, Desktop, All-In-One, Custom Build (Gaming) hardware
- Install and setup software (MS Office, Drivers, Mac O/S, Windows O/S, …)
- Replace Screen, Palmrest, Motherboard, and other parts
- Help Desk, Customer Service direct and remote (TeamViewer)
- Selling PCs and Items: Laptops, Desktop, All In One PC, Printers, Chargers, Gaming PC Parts, …
Computer Technician
Freelance
01.2009 - 01.2020
- Diagnostic and repair PC Laptop and Desktop hardware
- Install and setup software (MS Office, Drivers, Windows, …)
Education
Electronic Engineering: Courses completed (Bachelor Degree) -
Université INUKA (Information and Communication Technologies - ICTS), Haiti
01.2018
Certificats Obtains : Radio Unit, Microwave Unit, Satellite Unit, Network Management Unit, Server Management Unit, Telephone Unit training courses -
ITS - MINUSTAH & FDS, Haiti
Oracle SQL Databases: Oracle Database Foundations & Platform, Oracle SQL Basics & Proficiency -
Coursera Google & Learn-Quest (Online)
Certified Entry-Level Python Programmer (PCEP-30-01): Basic programming Concepts, Data types, Flow Control, Data Collections, Functions -
Python Institute / NetAcad (Online)
CompTIA A+ Course 220-1101: Mobile Devices, Networking, Hardware, Virtualization and Cloud Computing, Hardware and Network Troubleshooting -
Udemy (online course)
Skills
- Diagnostic and repair Computer hardware and software
- English (Excellent), French (Excellent), Spanish (Basics)
- Computer Assembly
- Desktop and laptop repair
- Software Installation
- Customer Service
- Printers and Peripherals Installation
- Technical Support
- Remote Support
- Printer setup
- Valid Driver's License
- Microsoft Office
Languages
English
Professional Working
French
Native or Bilingual
Spanish
Elementary
Timeline
Computer Technician and Assistant Manager
Computer Smart Shop LTD
01.2020 - Current
Computer Technician
Freelance
01.2009 - 01.2020
Electronic Engineering: Courses completed (Bachelor Degree) -
Université INUKA (Information and Communication Technologies - ICTS), Haiti
Certificats Obtains : Radio Unit, Microwave Unit, Satellite Unit, Network Management Unit, Server Management Unit, Telephone Unit training courses -
ITS - MINUSTAH & FDS, Haiti
Oracle SQL Databases: Oracle Database Foundations & Platform, Oracle SQL Basics & Proficiency -
Coursera Google & Learn-Quest (Online)
Certified Entry-Level Python Programmer (PCEP-30-01): Basic programming Concepts, Data types, Flow Control, Data Collections, Functions -
Python Institute / NetAcad (Online)
CompTIA A+ Course 220-1101: Mobile Devices, Networking, Hardware, Virtualization and Cloud Computing, Hardware and Network Troubleshooting -
Udemy (online course)
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