Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariela Sanchez Cepeda

Corpus Christi,TX

Summary

Detail-oriented Senior teller with several years of experience in customer service and transaction processing, demonstrating strong organizational and time management skills. Recognized for accuracy and accountability in handling clerical tasks while adhering to financial and security regulations. Committed to contributing to company growth through effective communication and a proactive approach to problem-solving.

Overview

7
7
years of professional experience

Work History

Senior Bank Teller

Plains Capital Bank
Corpus Christi, TX
01.2024 - Current
  • Assisted with the opening and closing of accounts, providing customers with detailed information on bank services.
  • Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
  • Participated in branch audits conducted by internal audit staff members.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Reported daily averages and shortages to operations department.
  • Managed daily banking operations, including opening and closing of the bank.
  • Identified process improvements to increase efficiency and accuracy of transactions.
  • Assisted in the development and implementation of new teller training programs.

CSR

Worth Finance
Corpus Christi, TX
09.2019 - 05.2022
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Processed orders, forms, applications, and requests.
  • Identified customer needs and provided appropriate solutions.
  • Collected deposits or payments and arranged for billing.
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Participated in team meetings or training sessions when necessary.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.

Bank Teller

IBC Bank
Corpus Christi, TX
10.2017 - 06.2019
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Educated customers about different types of banking services available at the branch.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Entered transactions into computer and issued customer receipts.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.

Education

High School Diploma -

Orion High School
Corpus Christi, TX
12-2015

Skills

  • Team leadership experience
  • Teller support
  • Fraud detection skills
  • Cash drawer balancing
  • Sales and Cross-selling
  • Cash handling expertise
  • Advanced problem solving
  • Professionalism and integrity
  • Currency conversion

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Senior Bank Teller

Plains Capital Bank
01.2024 - Current

CSR

Worth Finance
09.2019 - 05.2022

Bank Teller

IBC Bank
10.2017 - 06.2019

High School Diploma -

Orion High School

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Mariela Sanchez Cepeda