Raymon Leonard
Fayetteville,North Carolina
Summary
Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.
Overview
3
3
years of professional experience
Work History
Virtual Customer Service Associate
Afni Inc, Verizon
02.2021 - 05.2023
- Responded to website and email inquiries within [Number] business days to maintain customer satisfaction and generate positive reviews.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Assisted clients with product questions to facilitate online ordering process.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Customer Service Agent
Tyme Global
09.2020 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer account discrepancies and concerns.
Education
Associate of Arts - Business Administration And Management
Fayetteville Technical Community College
Fayetteville, NC05.2024
Skills
- Customer Care
- Accounts Payable and Accounts Receivable
- Revenue Generation
- Online Chat
Timeline
Virtual Customer Service Associate
Afni Inc, Verizon
02.2021 - 05.2023
Customer Service Agent
Tyme Global
09.2020 - 01.2021
Associate of Arts - Business Administration And Management
Fayetteville Technical Community College
Similar Profiles
Theresa YurcakTheresa Yurcak
Social Media Customer Service Agent at Afni Inc, VerizonSocial Media Customer Service Agent at Afni Inc, Verizon
Paul Vincent MontealegrePaul Vincent Montealegre
Customer Support Representative at Afni Inc, VerizonCustomer Support Representative at Afni Inc, Verizon
SHAMECCA SMITH-KELLYSHAMECCA SMITH-KELLY
Customer Service Representative at Afni Inc, VerizonCustomer Service Representative at Afni Inc, Verizon